Collections Manager in BROOKLYN

Collections Manager

We are seeking an experienced Collections Manager to lead and optimize the collections function, ensuring timely recovery of outstanding receivables while maintaining strong customer relationships. This role will oversee collection strategies, manage a team of collections professionals, analyze aging trends, and partner with internal stakeholders to improve cash flow and reduce delinquency risk.

Key Responsibilities

• Manage daily collections operations and oversee a team of collections specialists.
• Develop and implement collection strategies to reduce delinquency and improve cash flow.
• Monitor accounts receivable aging reports and prioritize collection efforts.
• Review and resolve escalated customer payment disputes and billing issues.
• Establish collection goals, KPIs, and performance metrics for the team.
• Partner with Sales, Customer Service, Accounting, and Finance to resolve outstanding balances.
• Prepare weekly and monthly reporting on collections performance, DSO, bad debt exposure, and cash forecasts.
• Evaluate customer credit risk and recommend account holds, payment plans, or credit limit adjustments.
• Ensure compliance with company policies, contractual agreements, and applicable regulations.
• Identify process improvement opportunities and implement automation initiatives to enhance efficiency.
• Support month-end close activities related to accounts receivable and reserve analysis.
• Train, mentor, and develop collection staff.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 5+ years of collections and accounts receivable experience, including leadership responsibilities.
• Strong knowledge of collections processes, credit management, and accounts receivable best practices.
• Experience managing high-volume commercial collections.
• Proficiency with ERP systems such as SAP, Oracle, Net Suite, Microsoft Dynamics, or similar platforms.
• Advanced Excel skills, including pivot tables, VLOOKUP/XLOOKUP, and reporting.
• Strong analytical, problem-solving, and negotiation skills.
• Excellent communication and customer relationship management abilities.