Assistant Retirement Benefits Examiner

Assistant Retirement Benefits Examiner

NYCERS is seeking two Assistant Retirement Benefits Examiners to work in the Loans and Refunds Units within the Membership and Service Division. Key Responsibilities include reviewing applications, forms, and documents submitted by members for completeness and precision prior to processing. They will also review applications for membership, pension loans and refunds, ensuring eligibility in accordance with established instructions and guidelines. They will perform calculations on total years of service, review account balances, and determine required member contributions.

They will monitor and manage work items by assuming ownership, updating statuses and documenting case notes, and routing or closing items as appropriate in the systems. They will draft letters, prepare payroll certifications and verifications, confirm payments, and coordinate preparation, scanning, archiving, and attachment of documents to case files. They will enter, retrieve, and update information in the designated PROD system such as for loans, refunds, manage the daily check-mailing process, ensuring 100% accuracy in review and preparation beneficiaries, etc.

They will communicate effectively and professionally via telephone and email with members, internal business units, and other City agencies to obtain missing documentation or provide status updates. They will participate in cross-training across division functions to provide supplemental support as required.

1. An associate degree or completion of 60 credits from an accredited college, including or supplemented by 9 credits in mathematics, statistics, accounting, and/or actuarial science; or 2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan;

b) customer service in a financial institution; and/or c) in a position requiring the application of laws, rules and regulations and the use of statistical, actuarial or similar tables; or 3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. College education may be substituted for experience in "2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience.

However, all candidates must possess a four-year high school diploma or its educational equivalent and either 9 semester credits in mathematics, statistics, accounting and/or actuarial science from an accredited college or one year of experience as described in "2" above.

- Must be able to work well in a high volume, fast-paced environment and time sensitive unit
- Must have strong analytical skills, ability to multi-task and prioritize assignments
- Written and oral communication skills should be clear and on a professional level
- Knowledge of MS Word, Excel and Access

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.