Cpru Supervisor

CPRU Supervisor

Applicants must be permanent in the Benefits Opportunity Specialist (BOS) Civil Service Title for at least one year. This is a provisional appointment, when a test becomes available in the Associate Benefits Opportunity Specialist (ABOS) Title, you must take and pass the exam to remain in the ABOS Title.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Under general supervision of the Central Packet Review Unit (CPRU) Supervisor and with wide latitude for independent action and decision, the CPRU Specialist performs outreach, administrative, analytical duties relating to the resolution of client fair hearing request related to Agency decisions affecting receipt of Cash Assistance, SNAP and Medicaid benefits, and the preparation of documentation for presentation of evidence at Office of Administrative Hearings (OAH).

Fair Hearing Administration is recruiting for two (2) Associate Benefits Opportunity Specialist I to function as CPRU Specialist who will:

• Review and analyze Fair Hearing Requests from clients to determine whether cases should be resolved or sent to Packet Preparation.
• Prepare electronic Fair Hearing evidence packets through use of the FHEMS system, incorporating all relevant documents for presentation of evidence at the Office of Administrative Hearings (OAH).
• Conduct outreach to clients on cases that require follow up to determine case resolution.
• Monitor and review individual FHEMS queues to ensure all work is completed in a timely manner.
• Receive and respond verbally or in writing, to telephone or written inquiries and complaints from outside agencies, public officials and central office operations regarding clients and fair hearing activities.

Hour/Shift: 9am – 5 pm with flex

Minimum Qualifications:

• A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either: a) client services. b) employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
• A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience working as a Benefits Opportunity Specialist; or
• A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience as described in one (1) above.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

Preferred Skills
- Excellent communication and writing skills. Knowledge of Agency operations and NYS social service policy/procedures. Strong analytical, problem-solving, and time management skills. Detail oriented. Knowledge of FHEMS, WMS, POS, NYCWAY, SEAMS
- Exceptional Excel Skills
- Interpersonal Skills.

55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.

Job

Posted until: 05/02/2026

Title code: 56316

Civil service title: ASSOCIATE BENEFITS OPPORTUNITY

Title classification:
Competitive-1

Business title: CPRU SUPERVISOR

Experienced (non-manager)

Job level: 01

Number of positions: 2

Work location:

470 Vanderbilt Ave

Administration & Human Resources