Care Coordinator - Clinton Hill; Myrtle Ave

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Clinton Hill
- Myrtle Ave. clinic in Brooklyn

• Supporting patient care by making patients feel welcomed and valued while controlling the flow of appointments.
• Responding to all phone calls and emails within 2 hours and always within 24 hours.
• Guiding patients through our out-of-network experience and greeting all patients who enter the clinic with a smile.
• Executing 5-star customer service.
• Fostering a true community environment for both patients and team members; collaborating to ensure everyone receives the care and support they need.

• Previous customer service experience
• Someone who is hospitable, welcoming, and team-orientated
• Strong communication skills and ability to multi-task
• A strong attention to detail and willingness to grow
• BA/BSc degree preferred, not required

• Exceptional patient service supported by a well cared‑for team.
• Environment that bolsters career growth while providing flexibility and time to simply be a human being.
• One Medical paid membership.
• Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.
• Medical, Dental, Vision Benefits, Commuter FSA Plan.
• 401(k) Safe Harbor Match: matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation, not exceeding 4% of annual compensation.
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health.
• Commuter FSA Plans – pre‑tax savings plans for travel to & from work.
• Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness.
• Company events – Annual Summer Picnic and Holiday Awards Celebration.

• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use computer keyboard 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on computer screen.
• The ability to sit, stand, walk for extended periods of time.
• Occasionally lift 10 pounds floor to waist.

• Passion for the field hospitality and customer service.
• Self‑motivation and willingness to go above and beyond.
• Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
• A proactive, collaborative, team‑oriented attitude because we don’t work in silos.
• You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.
• Resonance with our SPEAR-IT values:
  Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri‑State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities.

Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more.

Learn more about Spear’s history of excellence at