Case Manager - Euclid Glenmore

Overview

Classification: Non-exempt Reports to
:
Assistant Program Director Location: Brooklyn, N.Y.
Position Type: This is a full-time position with a standard daytime schedule (9:00 AM–5:00 PM), which may include one to two evening or late shifts. Staff may be required to adjust work schedules and hours based on the operational needs of the site and the agency.

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you’ll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York - a great place to do meaningful work with people who care!

About The Role:

We are seeking a dynamic and experienced Case Manager to support individuals with chronic medical conditions, including HIV and AIDS, in the community. The Case Manager is part of an interdisciplinary team focused on helping clients stabilize their lives, maintain housing stability, and work toward their physical, emotional, vocational, educational, and social goals.

This role includes conducting comprehensive assessments, developing and implementing individualized service plans, linking clients to medical, mental health, substance use, and social service providers, monitoring client progress, and maintaining accurate documentation. The ideal candidate brings strong clinical knowledge and experience working with individuals and/or families impacted by mental illness, substance use, medical issues, and involvement with legal or criminal justice systems.

The successful candidate is compassionate, proactive, and resourceful, and is able to work effectively both independently and as part of a collaborative team.

• Provide integrated counseling and case management services that effectively engage residents and promote health and wellness, personal growth, and housing stability.
• Collaborate with residents to develop client-centered, recovery-oriented service plans that identify both short- and long-term goals.
• Utilize a harm-reduction approach to support a diverse caseload of formerly homeless individuals experiencing mental health and/or substance use challenges.
• Make referrals to, and serve as a liaison with, care coordination agencies, health and mental health providers, substance use programs, and employment services to secure appropriate supports.
• Actively engage residents through regular apartment visits, community outings, and accompaniment to appointments, as needed.
• Develop safety plans for residents and collaborate with the team to de-escalate crises and manage challenging situations as they arise.
• Develop and facilitate groups and programs that are responsive to residents’ needs and foster an inclusive, respectful community environment.
• Maintain accurate, confidential records for each resident in accordance with mandated documentation schedules, including assessments, interventions, and correspondence with collateral providers.
• Collaborate with the Leasing and Compliance teams to support and maintain housing stability.
• Participate in staff meetings, clinical meetings, and individual supervision to ensure best practices in service delivery.
• Participate in group clinical supervision toward advanced licensure.
• Engage in a robust training program, including training in evidence-based practices, to ensure the highest quality of services for clients.
• Perform other job-related duties as assigned.

• High School Diploma or equivalent is required;
  Bachelor’s (BA/BS) or Master of Social Work (MSW) degree from an accredited institution strongly preferred.
• Minimum of two years of experience working with adults and/or families impacted by poverty, chronic homelessness, mental illness, substance use, and/or medical issues.
• Ability to work independently as well as collaboratively as part of an interdisciplinary team.
• Strong organizational skills with the ability to manage a diverse caseload of clients with diverse needs.
• Ability to work effectively under pressure,…