Senior Manager of Compliance; Home Care

Position Summary

The Senior Manager of Compliance is responsible for leading and overseeing the organization’s compliance program to ensure adherence to all applicable federal, state, and local laws governing Licensed Home Care Services Agencies (LHCSAs). This role provides strategic and operational compliance leadership for multi-state operations, with a primary focus on New York State Article 36 requirements and applicable Colorado regulations, ensuring regulatory readiness, risk mitigation, and a strong culture of compliance across the organization.

True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea s Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services.

We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

• Regulatory Compliance & Oversight:
  Ensure compliance with New York State Department of Health (NYSDOH) Article 36, applicable Department of Health regulations, and relevant Medicaid and managed care requirements impacting LHCSAs.
• Oversee compliance with Colorado Department of Public Health and Environment (CDPHE) regulations and applicable state licensure and operational requirements.
• Monitor and interpret changes in federal, state, and local laws, including Medicaid, MLTC, wage parity, paid leave, labor, Workers’ Compensation, workplace safety, and incident reporting requirements impacting home care agencies.
• Serve as the primary compliance liaison with regulatory agencies, external auditors, and insurers.

• Develop, implement, and maintain a comprehensive compliance program tailored to LHCSA operations and multi-state regulatory requirements.
• Oversee the organization’s Code of Conduct, compliance policies, and procedures to ensure alignment with NY and CO regulations.
• Conduct enterprise-wide compliance risk assessments and oversee corrective action plans.

• Design and lead internal audits and monitoring activities related to caregiver onboarding, personnel files, service authorizations, timekeeping, billing support, workplace safety, and operational processes.
• Oversee the organization’s incident reporting program, ensuring timely reporting, investigation, documentation, and trend analysis of caregiver and patient incidents, injuries, and safety events.
• Investigate compliance concerns, complaints, and hotline reports, including alleged violations of NYSDOH regulations, wage parity, labor laws, Workers’ Compensation, safety standards, or agency policies.
• Coordinate and manage responses to NYSDOH surveys, audits, investigations, and safety-related inquiries, including plans of correction and follow-up activities.

• Partner with Finance, Payroll, HR, and Operations to ensure compliance with New York Wage Parity Law, overtime requirements, minimum wage laws, and related labor regulations.
• Provide compliance oversight of Workers’ Compensation claims for caregivers, including monitoring reporting timeliness, documentation accuracy, claims trends, and return-to-work coordination.
• Monitor documentation and processes supporting Medicaid, managed care, and private pay services, as applicable to LHCSA operations.
• Identify and mitigate risks related to fraud, waste, abuse, injury reporting, and service delivery verification.

• Provide oversight and guidance to the organization’s Safety Committee(s), including review of incident trends, root cause analyses, and corrective actions.
• Ensure safety initiatives, policies, and training align with regulatory requirements and best…