Care Coordinator

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Care Coordinator who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across NY.

Preferred is hiring an onsite Care Coordinator! We offer weekly pay between $22.00-$25.00 an hour! Monday-Friday 9:00am-5:00pm. The office location is 148 39th St. Suite 19-4BB Brooklyn, NY 11232.

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Employee assistance programs and wellness initiatives

• Flexible options to support a balanced life

What You'll Do:

• Understand the administration and management of office operations for home care agencies.

• Define problems and tasks, collect data and establish facts, take action and facilitate resolve.

• Perform computer functions for information concerning patient and aide scheduling and coordination, assisting with communication between departments and overall office operations.

• Proficient in Customer service and satisfaction

What You'll Bring:

We’re looking for someone who is highly organized, service-oriented, and ready to thrive in a fast-paced, mission-driven environment.

• Maintains a daily patient roster of assigned services and staffs open cases as needed.

• Monitors HHA electronic verification via the HHA Exchange “Call Dashboard” throughout the day and is responsible for its maintenance and documentation.

• Maintains effective communication with contracts via HHA Exchange by revising contract messages, replying promptly, and clearing out respective notes in a timely manner.

• Communicate with vendor/contract any changes that occur; if the HHA is changed or replaced, the Care Coordinator notifies Human Resources to send the appropriate documentation to the vendor.

• Responsible for documenting all incidents (both in HHA Exchange and on Incident Report form) and relaying information to supervisor for follow up and completion of incident reports.

• Responsible for scheduling replacement HHAs upon request from Human Resources to ensure compliance with agency and state regulations.

• Assists with obtaining contract authorizations where pre-billing conflicts arise.

• Demonstrates a commitment to maintain a high degree of patient satisfaction and works as a team with other coordinators.

• High school graduate; some college credit preferred.

• One-year experience in health care services or related work.

• Proficient in Microsoft Office Suite, HHA Exchange (Constituent Database) and Internet.

• Investigative ability, highly organized, self-motivated, takes initiative, excellent written and verbal communication, and analytical thinking; able to perform with minimal supervision.

• Understands regulations governing home care, Medicare, Medicaid and other insurance.

• Ability to communicate effectively with employees, patients, families, and affiliates to develop positive relationships.

• Ability to move, transport, or position up to 50 pounds

• Ability to move or traverse offices

• Ability to communicate effectively and clearly with others to exchange information

• Regular travel on a daily or weekly basis required, even in inclement weather

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

The Care Coordinator position serves as the liaison between a designated branch or territory and its Care Givers & clients. This role develops appropriate care plans for clients, and oversees Care Givers, to ensure that clients receive quality care. The Care Coordinator understands policies and ensures compliance with regulatory and Company rules and guidelines.