Medical Front Desk Manager

Overview

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves the primary health care needs of families in North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the underserved population, without regard for ability to pay.

We are seeking a dynamic Front Desk Manager to join our team. The individual will keep the office running efficiently and successfully, while ensuring team morale is high. You will manage and collaborate with the Supervisors and Assistants on scheduling and resolving patients and staff issues. The individual will be able to manage multiple tasks in a fast-paced environment as needed.

• Manage staff’s performance. Hire, train and manage staff.
• Backup/cover for staff shortage.
• Create employee schedule (Annual Leave, scheduled days off, Saturday schedules) and distribute to staff.
• Monitor Time and Attendance daily, ensuring all employees have punched in and out for their shifts.
• Ensure staff work within allocated hours; obtain approval from Senior Staff for extra hours when required.
• Manage patient flow by monitoring wait time, cleanliness, and staff performance.
• Maintain open communication with Senior Management; report office-related issues and employee behavior. Provide daily email updates to Senior Staff regarding staff absences. Maintain a positive environment where Providers and staff work together professionally.
• Liaise with Human Resources to maintain office policies and evaluate/manage staff performance.
• Ensure staff are neat and properly attired (including name badge) and comply with front desk responsibilities and mandatory training. Ensure staff provide guidance and operate at optimum.
• Handle patient complaints over the phone and in person, resolve with appropriate staff or direct to department heads.
• Attend monthly QI/Risk Management meetings to improve quality and assess front desk operations.
• Schedule patient appointments; reach out to patients with appointment inquiries via website, overnight message center and monitor patient portal activity. Verify accuracy of patient insurance and demographic information.
• Maintain close working relationship with management and patient navigators to ensure web registration and improve kiosk usage.
• Oversee front office collection of co-payments and daily deposits.
• Perform other related duties as assigned by supervisor or management.

• Bachelor’s degree preferred;
  Associate degree required.
• High school diploma or GED required. Relevant experience may replace education requirement.
• Two (2) years in managing staff and relevant work experience.
• Must be available to work Saturday and Sunday when required.
• In-depth knowledge of healthcare regulations and medical terminologies.
• Outstanding written and verbal communication skills.
• Exceptional computer skills, Word/Excel.
• Bilingual – Spanish preferred.

Salary ranges: $45-50k and based on experience.

Benefits Overview: We offer attractive compensation with comprehensive benefits including:
Profit Sharing Plan, Medical, 401(k), Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.

Equal Opportunity

Employer:

BSFHC is an equal opportunity employer.