Vice President of Services

Position: Vice President of Employment Services
For over 150 years, Heartshare has been championing and empowering New Yorkers who have too often been overlooked and underestimated. We believe that every single New Yorker - no matter their circumstance - deserves to be listened to, respected, and given the opportunity to thrive and contribute to society.

Heartshare operates across multiple divisions to deliver on this mission:

• Developmental Disabilities (DD) Division: Providing comprehensive support and services that promote independence, dignity, and inclusion for individuals with intellectual and developmental disabilities.
• Education Division
  :
  Creating pathways to learning and opportunity through schools and programs that serve children and young adults of all abilities.
• Heartshare St. Vincent's Services (HSVS): Supporting children, youth, and families involved in foster care, residential care, and community-based services, ensuring stability, safety, and empowerment for brighter futures.

The Vice President of Employment Services will establish and lead Heartshare's Employment Office, serving as a consultative and strategic resource across all divisions. This role will be instrumental in ensuring that individuals supported by Heartshare have access to high-quality, individualized employment pathways that align with their skills, interests, and career aspirations.

The VP will partner with program leaders to design and deliver innovative employment services, considering best practice employment models, strengthen partnerships with employers and other employment agencies, and measure long-term outcomes. The leader will balance regulatory requirements for the unique needs of each division, advancing Heartshare's mission to empower New Yorkers to thrive through meaningful work. This role is responsible for designing, standardizing, and scaling Heart Share's employment model across divisions, driving system-wide alignment, operational excellence, and measurable workforce outcomes.

• Establish and lead Heartshare's Employment services under the COO, ensuring alignment with organizational mission, while collaborating with division leaders to meet the unique needs and requirements (e.g., regulatory, contractual, funding) of Developmental Disabilities, Education, and HSVS programs.
• Provide strategic leadership and accountability for the design, implementation, and scaling of evidence-informed employment services model aligned with the agency's strategic plan and establishes agency-wide employment services standards to promote consistency and quality across programs.
• Oversee initiatives that help individuals identify their interests, strengths, goals, and potential career paths.
• Develop and deliver skill-building opportunities, including interview preparation, pre-vocational programs, internships, and other experience-based learning.
• Develop and sustain a portfolio of anchor employer partnerships that create meaningful, competitive, and career-path employment opportunities across industries to expand placement for program participants and advocate for inclusive hiring practices
• Drive repeat placements and long-term employment outcomes through employer engagement, services quality, and continuous improvement.
• Design and implement systems to monitor employment-related outcomes, including job placements, retention, wage growth, and career progression and drive continuous improvement through data-driven decision-making, including through use of technology-enabled assessments and data systems.
• Representing Heartshare in workforce development, employer, and community forums to enhance visibility and advocacy.
• Partner with funders, educational institutions, and government agencies to secure resources and ensure compliance.

• Bachelor's degree in business, Public Administration, Social Services or related field, master's degree preferred
• Minimum of 10 years of progressive leadership experience in workforce development, vocational rehabilitation, human services, or related field.
• Proven success in building employer partnerships and delivering measurable employment outcomes.
• Strong understanding of employment-related regulatory requirements across human services, education, and developmental disabilities programs.
• Exceptional communication, collaboration, and strategic planning skills.
• Ability to balance high-level strategy with hands-on programmatic support.
• Demonstrated commitment to equity, inclusion, and empowering individuals to achieve their full potential.
• Ownership of selecting, implementing, and scaling a proven employment model
• Build and manage a portfolio of anchor employer partners
• Emphasize repeat placements and scalability
• Deploy technology-enabled assessments and outcome tracking
• Establish agency-wide employment standards in partnership with division leadership
• Ensure consistent adoption while respecting regulatory differences

Benefits

At Heart Share we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding Work in a team environment.
• Paid…