Hotel Food & Beverage Manager - Elysee New York

Food & Beverage Manager

Elysée New York Hotel is seeking an experienced, passionate, and highly visible Food & Beverage Manager to help shape and lead the service experience within the Lounge and across the hotel's food and beverage operations. This is more than a traditional outlet-management position. Reporting to the Director of Operations, the Food & Beverage Manager will serve as a cultural leader, gracious host, and ambassador of the Elysée New York experience.

This individual will be instrumental in bringing the Lounge to life, establishing its service approach, developing a highly engaged team, and ensuring that every guest interaction reflects the hotel's approach to personalized luxury hospitality.

The Lounge will operate in accordance with Leading Quality Assurance standards, with the Food & Beverage Manager responsible for translating luxury quality criteria into consistent daily service behaviors, team training, operational procedures, and measurable performance expectations. The Food & Beverage Manager will oversee the daily operation of the Lounge, beverage service, and other assigned food and beverage experiences while maintaining the highest standards of service, presentation, financial performance, team engagement, and quality assurance.

The ideal candidate is a hands-on luxury hospitality professional who leads from the floor, connects naturally with guests, develops and inspires teams, and understands that exceptional service is created through consistency, anticipation, emotional intelligence, and genuine human connection.

• Serve as a highly visible leader and gracious host within the Lounge and throughout the hotel's food and beverage operations.
• Lead the daily operations of the Lounge, beverage service, and other assigned food and beverage experiences.
• Bring the Lounge concept to life through thoughtful service practices, personalized guest recognition, consistent presentation, and a warm residential style of hospitality.
• Ensure every food and beverage interaction reflects the hotel's luxury positioning, service philosophy, Leading Quality Assurance Standards and commitment to authentic, individualized experiences.
• Establish a strong leadership presence during breakfast, afternoon service, evening cocktails, special events, and peak operational periods.
• Engage actively with guests, anticipate preferences, recognize returning visitors, and create memorable moments that encourage loyalty and emotional connection to the hotel.
• Monitor guest feedback, online reviews, service trends, and direct guest comments to identify opportunities for improvement.
• Resolve guest concerns with professionalism, empathy, discretion, sound judgment, and a strong ownership mentality.
• Maintain the highest standards of service, cleanliness, atmosphere, product presentation, grooming, and operational readiness.
• Support service teams directly during peak periods to ensure a seamless, polished, and unhurried guest experience.
• Ensure full compliance with food safety, sanitation, liquor, health department, and workplace safety requirements.
• Maintain detailed opening, closing, side-work, and operational procedures for all assigned areas.
• Collaborate with Culinary, Front Office, Housekeeping, Engineering, Security, Sales, and other hotel teams to ensure a cohesive hotel-wide guest journey.

• Help establish the Lounge as one of the defining experiences of Elysée New York and a distinctive gathering place within the New York luxury hospitality market.
• Protect and enhance its residential atmosphere, ensuring that service feels polished and attentive without becoming overly formal, scripted, or transactional.
• Oversee the daily transition of the space from morning breakfast service to afternoon hospitality and evening cocktails.
• Ensure the consistent execution of signature experiences, including afternoon refreshments, beverage offerings, and other evolving hotel traditions.
• Partner with hotel leadership to develop programming, events, partnerships, and cultural moments that reflect the personality of Elysée New York.
• Maintain appropriate music, lighting, table presentation, service…