IT Specialist

Overview

We’re looking for a hands-on IT Specialist to support day-to-day technology operations across a multi-site organization. This is an office-based role with local travel for urgent issues and scheduled site checks. You’ll focus on fast troubleshooting, clear user communication, and disciplined ticket management. This role is ideal for someone who likes fixing real problems, following process, and being accountable to measurable KPIs.

• Provide Tier 1–2 IT support for hardware, software, and access issues
• Own tickets from intake through resolution or escalation
• Communicate clearly with non-technical users in a fast-paced environment
• Travel on-site for urgent issues that cannot be resolved remotely
• Perform semi-annual preventive checks at office locations
• Coordinate with and oversee third-party IT vendors for routine on-site work
• Support onboarding/offboarding, account setup, and basic network troubleshooting
• Document all work clearly in the ticketing system

• Not a remote or hybrid position
• Not a senior engineer or architect role
• Not full-time field work

• 2–4 years of hands-on IT support experience
• Strong troubleshooting skills (hardware, OS, basic networking, applications)
• Experience supporting Windows and Microsoft 365 environments
• Ability to explain technical issues clearly to non-technical users
• Comfortable working from tickets, SLAs, and KPIs
• Willingness to travel locally for urgent site visits

• Multi-site or healthcare IT experience
• Experience working with MSPs or outsourced vendors
• CompTIA A+ or Network+ (or equivalent real-world experience)

• Ticket resolution time and backlog health
• First-contact resolution rate
• User satisfaction
• Patch and documentation compliance

We’re tightening IT operations, improving accountability, and reducing noise by outsourcing routine work. You’ll be part of a focused team that values execution, process, and clear ownership.