Manager, Technology Logistics and Technical Services

Manager, Technology Logistics and Technical Services

Brooklyn, New York, United States

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. Per Scholas offers no-cost training programs in Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more, with national remote training and campuses in 20+ cities.

To date, 30,000+ individuals have been trained, propelling their trajectories into high-growth tech careers. Learn more by visiting Per Scholas.org and follow us on Linked In, X, Facebook, Instagram, and You Tube.

Per Scholas preferred hires reside within the following states
: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA

Position Title: Manager, Technology Logistics and Technical Services

Reports To: Director, Classroom & Technology Support

Campus: Brooklyn, NY

Job Summary:

The Manager, Technology Logistics and Technical Services is a specialized, hands-on role accountable for the technical supply chain, including the coordination of all education technology inbound/outbound logistics, refurbishment of technical assets, and delivery of remote Level 1/Level 2 support across all campuses.

What You’ll Do:

• Logistics Coordination: Serve as the primary point of contact for vendor-held "buy and hold" products, initiating and coordinating the accurate shipment of equipment to align with project and deployment schedules.
• Shipping & Receiving Operations: Execute and oversee inbound and outbound shipments of technology products, including packaging and delivery of materials for projects, new sites, and satellite campuses.
• Inventory Control: Maintain accurate inventory records for technology held on-site (ready for deployment or refurbishment) and track the status of vendor-held assets.
• Process Documentation: Develop and enforce SOPs for all logistics, shipping, and handling processes to maximize operational efficiency.

• Remote Technical Support (L1/L2): Provide direct Level 1 and Level 2 remote troubleshooting and technical support to 25+ campuses for classroom technology and learner devices.
• Refurbishment Management: Manage and execute the full process for repurposing end-of-life lab laptops into reliable loaner pool devices.
• Technical Bench Work: Perform hands-on technical tasks including hardware repair, component replacement, system imaging, data wiping, and applying technical standards to devices within the refurbished loaner pool.
• Quality Assurance: Implement a thorough QA process to ensure all refurbished loaner laptops meet required performance and cosmetic standards before deployment.
• Lab Management: Oversee the organization, maintenance, and supply levels of the refurbishment workshop/lab space.

• Supervision: Recruit, train, and oversee interns, temporary staff, or learners/volunteers assisting primarily with refurbishment and lab operations.
• Mentorship: Provide guidance to ensure high quality work and adherence to technical standards in the lab and shipping areas.
• Collaboration: Act as liaison between the EdTech team, Procurement, Campus IT/Lab Managers, and shipping vendors.

What You’ll Bring to Us
:

• Education: An Associate's degree or specialized vocational training in Information Technology, Logistics, or related field is preferred. Equivalent professional experience is accepted in lieu of a degree.
• Certifications: Relevant certifications such as CompTIA A+, Network+, or certifications from major hardware vendors (e.g., Dell, HP) are highly desirable.

• Technical & Support
  
  Experience:
  
  2+ years of hands-on IT technical support (Tier 1/2) and/or hardware repair/bench work.
• Expertise in remote troubleshooting for classroom technology, learner devices, and common educational software.
• Deep proficiency in laptop hardware diagnosis and repair and mass deployment techniques (e.g., OS imaging).
• Logistics & Inventory
  
  Experience:
  
  2+ years in inventory management, logistics, or warehouse operations, handling high-value assets and coordinating shipments.
• Proven ability to manage vendor relationships related to product holding and coordinate inbound/outbound shipments to multiple sites.
• Meticulous attention to detail in tracking, logging, packaging, and securing high-value inventory.
• Management
  
  Experience:
  
  Prior experience supervising or mentoring junior staff, interns, or volunteers in a technical, warehouse, or lab environment.

• Exceptional Ownership & Accountability: Strong sense of responsibility, owning logistical outcomes and technical resolutions, ensuring mission-critical assets and services are maintained.
• Highly Organized & Detail-Oriented: Meticulous attention to inventory tracking and…