Senior Manager, Change Management

Overview

Entegra is Hiring a Senior Manager Training and Change Management
. This hands-on Training & Change Management specialist will be part of our Digital Solutions team and will play an integral role in driving digital transformation initiatives for our proprietary digital and data analytics platform. The role combines instructional design, content creation, video production, and cross-functional collaboration to support product launches, user adoption, and continuous learning. Expertise in Digital Adoption Platforms (DAPs), content authoring, and video/multimedia content editing is essential for delivering top-notch training aligned with our digital transformation goals.

Location:

Remote within the United States, supporting East Coast working hours. Candidates must reside within 1½ hours of a major airport and be available for video meetings.

Preferred locations include:

• Mid-Atlantic:
  Atlanta (GA);
  Maryland;
  Washington, DC;
  Virginia.
• Northeast:
  New York (NY);
  New Jersey (NJ);
  Pennsylvania (PA);
  Delaware (DE).
• Midwest:
  Chicago (IL);
  Indianapolis (IN).
• Southeast:
  Dallas (TX);
  Irving (TX);
  San Antonio (TX).

• Training Design, Development & Product Release Readiness – 50%
• Design and produce training content (eLearning, microlearning, how-to guides, FAQs) using modern instructional design practices.
• Lead hands-on video production including scripting, recording, editing, and motion graphics for product launches and feature updates.
• Develop product-focused training in collaboration with Product, Marketing, Sales, and Client Success.
• Manage training readiness for product releases; align content with roadmaps, release cycles, and launch plans.
• Build scalable content frameworks supporting AI-powered tools, knowledge bases, and self-service learning.
• Stay current on learning technologies, digital adoption tools, and emerging instructional design trends.
• Conduct needs assessments and ensure content meets user and business requirements.
• Training Delivery – 20%
• Deliver engaging training in virtual and in-person settings.
• Facilitate workshops and enablement sessions that build practical user skills.
• Apply adult learning principles to create effective, learner-centered experiences.
• Adoption Strategy & Change Management – 10%
• Translate organizational and client goals into actionable adoption and change strategies.
• Provide training and development support to drive technology adoption and behavior change.
• Partner with product owners and project teams to embed change management into rollout plans.
• Stakeholder Engagement – 10%
• Support outreach to build awareness and buy-in for training initiatives.
• Maintain relationships with training partners, agencies, and advisory groups.
• Collaborate with Sales and Marketing to develop training that strengthens product positioning and client engagement.
• Measuring & Improving Effectiveness – 10%
• Use surveys, analytics, and performance metrics to assess training effectiveness.
• Continuously refine content based on feedback, data, and product updates.
• Ensure measurable improvements in readiness, adoption, and learning outcomes.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Experience & Expertise

• 5+ years of experience in internal and client-facing user training, onboarding, and enablement, preferably in the SaaS software space.
• Experience with Product Release Readiness, roadmap alignment, and AI-supported content design
• Proficiency in Learning Management Systems, eLearning development, and platforms such as Articulate 360, Camtasia, and Adobe Creative Cloud, and Microsoft Teams (Webinars & Live Events).
• Familiarity with agile development methodologies and change management frameworks…