Business Analyst​/Project Manager – Clinical Informatics, Bureau of Public Health Clinics

Overview

The Business Analyst / Project Manager (BA/PM) is responsible for supporting the implementation, optimization, and maintenance of clinical informatics systems with a focus on data-driven decision making, research, and analysis. This role acts as a bridge between clinical users, stakeholders, and technical teams, ensuring that system enhancements are informed by evidence, aligned with organizational goals, and improve clinical workflows and outcomes.

• Business Analysis & Data Insights:
• Conduct research and analysis of clinical workflows, system usage, and operational data to identify trends, gaps, and opportunities for improvement.
• Translate complex clinical and operational data into actionable insights, functional specifications, and process improvements.
• Develop conceptual models, flowcharts, dashboards, and visualizations to communicate findings to stakeholders.
• Collaborate with QA and technical teams to ensure data-informed validation of system changes.
• Maintain baseline requirements and document changes using standard change control processes.

• Project Management & Evidence-Based Decision Making:
• Plan, coordinate, and execute projects using a data-driven, evidence-based approach, aligning timelines, milestones, and deliverables with organizational goals.
• Facilitate meetings and workshops to gather insights, validate requirements, and prioritize initiatives.
• Prepare reports, presentations, and summaries that highlight trends, performance metrics, and the impact of system enhancements.

• End-User Support & Training:
• Analyze support requests, user feedback, and system usage data to identify recurring issues and optimize training needs.
• Develop data-informed training materials and deliver training sessions to improve adoption and effective use of clinical systems.
• Provide guidance to users based on system analysis and operational insights.

• Compliance, Quality, & Continuous Improvement:
• Evaluate system performance against regulatory, quality, and operational standards using data and trend analysis.
• Support continuous improvement initiatives through root cause analysis, process optimization, and outcome measurement.

• Preferred
  
  Skills:
  
  
• Master’s degree in public health, healthcare, informatics, or related field.
• Experience as a Business Analyst and/or Project Manager in clinical informatics or healthcare IT.
• Familiarity with healthcare data standards (HL7, FHIR, ICD-10, CPT).
• Experience with EHR systems is preferred.
• Proficiency in process modeling, workflow diagrams, and project management tools (Jira, MS Project, Visio).
• Strong communication, collaboration, and problem-solving skills.

• Loan Forgiveness:
  As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs.
• Benefits:
  City employees are entitled to health insurance, retirement benefits, and other programs. Details may vary by position.
• Work From Home Policy:
  Depending on your position, you may be able to work up to two days during the week from home.
• Job Security – you could enjoy more job security compared to private sector employment.

The NYC Health Department is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on legally protected status or protected characteristics.

For accommodation in the application or interview process, contact the Office of Equal Employment Opportunity.