Public IT Help Desk Specialist

A New York City agency is looking for a Service Desk Agent in Brooklyn, NY, to provide timely customer support and assist with technical issues across various platforms. You will be responsible for handling incoming calls, performing queue management, and escalating major incidents as necessary. The ideal candidate will have a baccalaureate degree or equivalent experience in telecommunications and excellent communication skills to guide users through technical problems.

This role requires flexibility to work various shifts as needed including nights and weekends.
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