Project Specialist

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self‑sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long‑term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

• Work on daily UNIX/Linux Infrastructure requests from HRA DSS/DHS users through the agency’s Service Now system; review the requests and incidents tickets within the UNIX Infrastructure group as well as with the users; attend the Service Now conferences for the requests’ approval and implement the changes after they have been approved.
• Review daily Enterprise Server activity reports.
• Monitor and maintain the health of 800+ large‑scale enterprise servers including Solaris LDOMs, Zones, Power LPARs, Red Hat Enterprise Virtual servers, and Oracle/IBM hardware appliance, AWS EC2 instances, KVM, Open Shift, Kubernetes, container environments.
• Setup system policies for server hardware and software configuration on UNIX/Linux servers and AWS instances.
• Perform the installation, configuration, implementation and upgrade of hardware and software in the UNIX/Linux/AWS/Azure/container environments; perform the tuning based on observability tools such as App Dynamics, Splunk, Pager Duty, and Turbonomics and participate in the evaluation, design, and planning of modernized datacenter solutions on‑prem and in cloud environment.
• Troubleshoot hardware failures, operating system errors, network connection issues, database errors, application errors, security issues, write scripts for system automation, work with various application groups, other system administrators, and hardware/software vendors to resolve server issues, replace defective devices for the entire enterprise server infrastructure.

9:00am-5:00pm

• A baccalaureate degree from an accredited college, including or supplemented by twenty‑four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full‑time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project;
  
  or
• A four‑year high school diploma or its educational equivalent and six (6) years of full‑time satisfactory software experience as described in “1” above, including one year in a project leader capacity or as a major contributor on a complex project; or
• A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above.
  
  However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory…