User Experience Designer

User Experience Designer

Location:

On-Site — 15 Metro Tech Center, Brooklyn, NY 11201

About the Opportunity

A city-wide initiative to protect New Yorkers from the $6.5 billion lost annually to phone and online scams. This UX Designer will lead the end-to-end design of a product that directly serves vulnerable communities, including elderly residents and immigrant populations, by making scam prevention tools accessible, intuitive, and trustworthy.

This is meaningful, mission-driven work at the intersection of civic technology, public safety, and digital equity.

What You'll Do

• Lead user research with vulnerable populations (elderly residents, immigrant communities) to surface real needs and inform design decisions
• Develop personas and end-to-end journey maps covering the full victim experience — from initial scam contact through 311 referral and digital resource navigation
• Translate research into functional requirements for the app's call-filtering interface and web resource navigation
• Produce high-fidelity wireframes and interactive prototypes in Figma for stakeholder reviews and developer handoff
• Craft plain-language, trauma-informed content in collaboration with the 311 team
• Run iterative usability testing with diverse user groups to identify and eliminate friction
• Ensure all deliverables align with NYC's brand identity and design system standards

Required Qualifications

• 14+ years of UX / Product Design experience
• Strong command of user research methods — both qualitative (moderated interviews, usability testing) and quantitative
• Proficiency in Figma and Adobe Creative Suite for high-fidelity design and prototyping
• Experience on cross-functional teams alongside engineers and product managers
• Strong written and verbal communication skills

Preferred Qualifications

• Experience designing for multilingual audiences (Spanish, Chinese, and/or Russian)
• Mobile app design experience (iOS/Android) and mobile-responsive web design
• Accessibility expertise for senior users — high-contrast design, legible typography, screen-reader optimization
• Familiarity with municipal or enterprise-level design systems

Why This Role

This is a rare opportunity to do UX work that has a direct, measurable impact on the safety and wellbeing of New York City residents. The designer in this role won't be optimizing a checkout flow — they'll be building tools that help vulnerable people protect themselves and recover when they've been victimized.