Data and Operations advisor

Data and Fixed Operations Advisor

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

• Serves as the primary point of contact for customers experiencing weak internet connectivity, configuration, and performance issues.
• Diagnoses resolve complex technical problems related to internet services, including broadband, Wi-Fi, Home wireless and related technologies, utilizing advanced troubleshooting techniques and tools.
• Provides clear, concise, and accurate technical guidance and solutions to customers via phone, email, or other communication channels.
• Escalates unresolved complex issues to higher-level technical teams while maintaining a high sense of ownership and proactively following up to ensure timely resolution for the customer.
• Documents all customer interactions, troubleshooting steps, and resolutions accurately in the relevant systems.
• Works collaboratively with other customer care departments and technical teams to ensure seamless customer support.
• Adheres to achieve Data and Fixed operations KPIs and quality standards to consistently deliver the best experience.

• Verbal and written communication skills in English.
• Outstanding active listening and problem-solving abilities.
• Strong customer service orientation with a passion for exceeding customer expectations and ownership.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively.
• Demonstrated ability to remain calm and professional under pressure.
• Proficiency in using computer systems and relevant support software.

Not a perfect fit? Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the provided link for guidance.