Senior UX Researcher and Designer

To ensure that services are meeting the needs of users, the Digital Service is requesting a Senior UX Researcher and Designer for public-facing projects inside the Office of Technology and Innovation, as well as other agencies and departments.

SCOPE OF SERVICES
The Senior UX Researcher and Designer is a strategic partner who ensures government services are driven by rigorous evidence and user-centered insights. Reporting to the Director of Design, you will spearhead high-impact discovery sprints for critical public services. You will work closely with product managers, digital strategists, designers, and analytics experts to triangulate qualitative findings with quantitative data, ensuring every product decision is grounded in a holistic understanding of user behavior.

From those insights, you will wireframe user journeys based on requirements.

TASKS:

• Execute end-to-end research for high-priority public services, defining challenges and identifying opportunities for evidence-based experience design.

• Collaborate with product managers, digital strategists, analytics, and user researchers to create research plans, hypotheses, and shape user requirements for product development.

• Partner with analytics to synthesize qualitative data with behavioral data, providing a holistic view of user experience.

• Compile well-documented research findings to deliver meaningful and actionable insights for internal teams and stakeholders.

• Improve and mature internal user research toolkits by introducing new methodologies to strengthen data-driven practices.

• Wireframe user journeys based on research insights and requirements.

MANDATORY SKILLS/EXPERIENCE (Candidates without these skills will not be considered)

• 8+ years of experience in the following:

• Proven expertise in leading generative (field studies, interviews) and evaluative (usability testing, A/B testing) research, and ability to wireframe user journeys based on insights.

• Ability to translate research hypotheses into actionable research plans using mixed methods and statistically sound analysis.

• Experience recruiting users aligned with required demographic and behavioral profiles.

• Expertise in methodologies that prevent over-generalization, sampling bias, and correlation vs causation errors.

• Ability to foster a culture of user-centered, evidence-based design informed by strategy, research, analytics, and competitive insights.

• Experience influencing cross-functional teams to adopt user-centric and evidence-based approaches.

DESIRABLE SKILLS/EXPERIENCE:

• Certification in evaluation practice (e.g., The Evaluators’ Institute (TEI)) or equivalent education in qualitative evaluation and research methodology.

• 10+ years of experience interpreting complex patterns across qualitative and quantitative datasets.

• Strong understanding of statistical principles for data evaluation.

• Experience working in cross-functional teams (product, engineering, data) to deliver digital products on time.

• Experience facilitating synthesis sessions with cross-disciplinary teams.

• Commitment to diversity, representation, and accessibility in research practice and projects.