Call Center Agent

Shape And Create - And Make It Happen!

The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.

Want to become part of us? Shape and create.

• Managing inbound calls in a timely manner.
• Maintaining and improving quality results by adhering to standards and guidelines.
• Updating customers account data, as required.
• Providing courteous and professional support to customers via different channels.
• Assisting in resolving customers inquires/complaints.
• Troubleshooting problems and providing accurate information.
• Responding to customers inquires in a professional and appropriate manner.
• Performing diverse duties to support department objectives as communicated and assigned.

• Bachelor's degree in business administration or a relevant field.
• Solid English language.
• 1-2 years' practical experience in a relevant field.
• Excellent knowledge of MS Office programs.
• Excellent communication skills, ensuring clear, effective, and positive customer interactions.
• Excellent organizational skills.
• Identify and resolve problems in a timely manner.
• Professional and courteous personality.
• Consistently demonstrates a proactive and positive readiness to support team members and contribute to shared success.
• Possesses strong teamwork, troubleshooting, and problem-solving skills, with the ability to effectively manage multiple priorities and meet deadlines in a fast-paced environment.

Think outside the box with us! Shape and create.