Design Program Manager, Vice President

:

Category:
Business Management

Job Schedule:

Full time

Posted Date: T19:10:54+00:00

Job Shift:

Base Pay/Salary:
New York,NY $-$;
Brooklyn,NY $-$

JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement, and drive satisfaction through delightful digital interactions. Join our team to lead customer-centric design projects that transform user experiences.

As a Design Program Manager Vice President on our Card team, you will work with designers, product owners, engineers, content strategists, editors, and researchers committed to designing customer-led products and services. You will be responsible for planning and managing the day-to-day workflow, processes, and reporting that support our growing digital design project work across Design and Customer Experience (DCE).

Your role requires an understanding of design processes, including customer-centric design, and familiarity with design systems and toolkits.

Job Responsibilities

* Oversee and manage a product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity management.

* Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on discovery execution and delivery.

* Consult with design teams to develop clear plans, including size, scope, sequence, and next steps for design activities.

* Facilitate cross-impacted project discussions with multiple design teams and stakeholders.

* Collaborate with DCE, Product, Line-of-Business, Data and Analytics, and Tech teams to understand customer problem statements and desired outcomes.

* Track projects to ensure milestones are met and status is documented and updated regularly; produce reports as needed.

* Drive and champion ongoing firm-wide and design team process improvement.

Required Qualifications , Capabilities, and Skills

* Minimum of 5 years of project/program management experience.

* Understanding of the product development lifecycle at scale.

* Thorough understanding of Waterfall and Agile project methodologies.

* Familiarity with tools including Atlassian/JIRA/Confluence/

* Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.

* Excellent written and verbal communication skills, including the ability to present complex information clearly.

* Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently

Preferred Qualifications , Capabilities, and Skills

* 3+ years in digital design or product development; experience at a design studio and/or large corporate environment preferred.

* Proven ability to collaborate cross-functionally and influence outcomes.

* Flexibility and adaptability to change direction based on team and stakeholder consensus.

* Strong project management skills.

* Passionate about creating customer-centric design