PC Technician

Description We are looking for a PC Technician to provide hands-on technical support for students, faculty, and staff in a Higher Education environment in Brooklyn, New York. This Contract position focuses on resolving everyday desktop and device issues across both Windows and Mac systems while delivering responsive end-user assistance. The ideal candidate will be comfortable supporting hardware, software, connectivity, and account access needs in a fast-paced campus setting.

Responsibilities:

- Deliver first-line desktop support for end users by diagnosing and resolving common hardware, software, and access-related issues.

- Support both Windows and macOS devices, including troubleshooting operating system problems and user-specific technical concerns.

- Help users connect to campus Wi-Fi and ensure reliable access to network resources on supported devices.

- Assist with the installation and setup of Microsoft Office and other standard applications required for daily use.

- Configure and troubleshoot Pharos printing software so users can print successfully from approved workstations and devices.

- Perform account support tasks such as password resets, basic account setup, and other routine access requests.

- Provide hands-on assistance with computer hardware, peripheral connections, and cable installation as needed.

- Support devices and equipment from manufacturers such as Dell and Apple while maintaining a detail-oriented customer service approach. Requirements - Prior experience providing end-user or desktop support in a technical service environment.

- Working knowledge of both Windows and Mac operating systems.

- Familiarity with computer hardware, associated peripherals, and basic troubleshooting techniques.

- Ability to install, configure, and support standard productivity software, including Microsoft Office.

- Experience assisting users with wireless connectivity, login issues, and account-related requests.

- Comfortable supporting Dell systems, Apple devices, and related hardware components.

- Basic understanding of cable installation and physical workstation setup.

- Strong communication skills and a service-oriented approach to resolving technical issues. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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