QA Lead, IT​/Tech, IT QA Tester ​/ Automation

QA Lead

The NYC Office of Technology and Innovation is seeking a highly skilled QA Lead to oversee and lead all testing and quality assurance activities related to the NYC Design System and its implementation across guided experiences on NYC.gov. This role will ensure the successful rollout of high-quality, accessible, and user-friendly digital experiences for the public.

The QA Lead will work with the Office of Technology and Innovation (OTI) team and share responsibility for leading all testing modifications the NYC Design System and rollout across nyc.gov guided experiences because of enhancements, defect fixes, platform upgrades, and software maintenance among other things. Responsibilities include reviewing requirements for completeness and testability; preparing and coordinating test plans; assigning tasks to other QA analysts;

tracking the progress of the team members; developing and recording test cases; executing test cases and analyzing and reporting results; mentoring team members with appropriate tools and OTI processes and standards.

Tasks include understanding details of the NYC Design system and guided experiences; ensuring the QA process is organized according to OTI standards and best practices; contributing to review of requirements and other project artifacts with the project team; developing and owning test strategy, test plans, detailed test cases, test scripts, traceability matrix, test estimates, progress reports for test execution, defect reports;

providing estimates for required testing efforts, collaborating with Project Manager to have testing tasks properly scheduled; loading and maintaining test scripts into the test management system, participating in loading and maintaining requirements in the appropriate system; maintaining necessary documentation in SharePoint project site and other shared repositories; assigning tasks to QA Team members and tracking their progress; acquiring/creating/verifying test data;

executing test cases according to test plan; working with project teams to track, report, and resolve defects using the test management system; assisting support team in deployments; contributing to identifying appropriate test cases for sanity testing, regression testing; identifying test scenarios suitable for test automation and automating them where applicable; contributing to identifying scenarios for performance testing; making sure all assigned tasks' status is properly reported and documented;

executing all other QA tasks in the SDLC process.

Mandatory skills/experience include at least 8 years of experience in the field of Quality Assurance with a minimum of 5 years as a QA Lead working with complex enterprise solutions; experience testing public-facing software; experience in using SLDC management system (like Azure Dev Ops, QC or JIRA) to track and execute test processes; experience using Azure Dev Ops (former TFS, Cloud TFS, VSTS) is preferable;

experience with UI test automation tool:
Selenium Web Driver using Java; experience in covering requirements with test cases; ability to assist in validation of technical requirements for integration between system components via real time and batch data transfers; experience with specifics of functional and compatibility testing of browser-based UI (HTML based); understanding of the test tasks specifics for HTML based UI vs desktop applications or "thick clients";

understanding the purpose and use of the test tools for APIs/Web services, like SoapUI or Postman; understanding specifics of various text file formats (CSV, XML, JSON) and their use; understanding the purpose and scope of performance testing process and tools; proficiency in using standard productivity tools including Microsoft Project, Word, Excel, PowerPoint, Visio for documents development and data preparation and handling;

ability to take strategic direction from executive management and participate in strategic planning activities throughout the lifetime of the project; ability to see tasks through to completion without significant guidance; strong issue resolution and investigation skills; ability to articulate and document the steps taken to resolve an issue; excellent oral and written communication/soft skills and the ability to clearly articulate to all project members and stakeholders;

must be a team player who works well with technical and non-technical resources; must take initiative, be a decisive decision-maker and show confidence in decisions made; bachelor's degree in computer science, Engineering or Mathematics; experience in testing mobile native application; understanding of HTML language; understanding SOA architecture and web-based APIs running SOAP and REST protocols; hands on experience with SoapUI and Postman including test automation features;

understanding of the XML data modes like NIEM, structure and use specifics of JSON files and formats; practical knowledge of SQL language, ability to use it in testing tasks.