Field Service Technician

TD Synnex seeks a Field Service Technician to support clients across the Information Technology & Technical Support space. Based out of San Francisco, you'll install, configure, and troubleshoot hardware, software, and networks at customer sites, ensuring minimal downtime and exceptional service. You'll collaborate closely with innovative teams to implement cutting-edge solutions, perform preventive maintenance, and document all work. In our culture of innovation, collaboration, and continuous learning, you'll grow your technical skills while contributing to impactful, transformation-focused projects.

Responsibilities

• Install, configure, and maintain IT hardware, software, and network devices at client sites
• Diagnose and resolve technical issues on-site and remotely within established SLAs
• Perform preventive maintenance, system upgrades, and firmware updates
• Document incidents, service activities, and resolutions in ticketing systems
• Provide end user training and knowledge transfer on deployed solutions
• Collaborate with engineering and support teams to escalate and resolve complex issues
• Ensure compliance with security, safety, and quality standards during field work
• Maintain tools, parts inventory, and accurate service reports
• Travel regularly across the region to support multiple client locations
• Identify opportunities to improve customer environments and recommend solutions

Required Skills

• Hardware installation and troubleshooting (PCs, laptops, peripherals)
• Network configuration (TCP/IP, DHCP, DNS, VLAN basics)
• Windows desktop and basic Windows Server administration
• Basic Linux or mac
• OS support
• Remote support and ticketing systems (e.g., Service
• Now, Jira)
• Printer and peripheral setup and maintenance
• Structured cabling and patch panel work
• Endpoint security and antivirus tools
• Customer service and client-facing communication
• Technical documentation and reporting