Head Of Operations

Head of Operations

Brooklyn, NY | Hybrid (50% Office / 50% Field)

$175,000 – $250,000 DOE

A full-service facility management company providing janitorial, maintenance, security, concierge, and building support services across commercial and residential properties.
The organization operates across multiple states and continues to expand its geographic footprint through new markets and service lines.
The focus is on high-quality execution, scalable operations, and consistent service delivery across a growing, multi-site platform.

We are seeking a senior operational leader to own and drive day-to-day field operations across a multi-site service organization
. This role sits at the center of execution—overseeing regional leadership, ensuring consistency across locations, and translating strategy into operational performance.

This is a hands‑on leadership role requiring strong field presence, disciplined management, and the ability to scale systems, people, and processes across a growing footprint.

This role reports directly to executive leadership and oversees a multi-layered field organization.

• Senior Operations Managers
• Regional / Area Managers
• Field Supervisors
• Operations Coordinators and Support Staff
• Indirect oversight of frontline field teams through regional leadership

• Own all field operations across assigned regions, ensuring service quality, consistency, and accountability
• Serve as the senior escalation point for operational issues, staffing challenges, and client concerns
• Drive execution against KPIs, service standards, and operational goals

• Lead, coach, and develop senior operations managers and regional leaders
• Build a strong leadership bench and succession pipeline
• Set clear expectations, accountability frameworks, and performance metrics

• Spend time in the field observing operations, auditing performance, and supporting teams
• Ensure SOPs, safety standards, and operational procedures are followed consistently
• Partner closely with supervisors to resolve on-the-ground challenges

• Improve and standardize operational processes across regions
• Identify inefficiencies and implement scalable solutions
• Collaborate with support functions (HR, scheduling, finance, customer success) to improve execution

• Act as the bridge between field operations and leadership
• Provide clear reporting, insights, and recommendations to executives
• Support growth initiatives, new launches, and operational expansions

• Senior operator with deep experience leading multi-site, field-based teams
• Comfortable managing managers and holding leaders accountable
• Hands‑on, decisive, and highly organized
• Strong communicator who can operate effectively in the field and the office
• Thrives in fast‑paced, execution-heavy environments

• 5+ years of operations leadership experience in field-based or service-driven organizations
• Proven experience managing regional or multi-location teams
• Strong background in process improvement, performance management, and team development

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