OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor

Title:

OCCConsole Train Dispatcher ,Assistant Train Dispatcherand Train Service Supervisor

Opens:
February 12, 2025

Closes:
March 5 , 2026

Authority: TA

Department:
Subways

Division/Unit:
Service Delivery/Operations Control Center

Location:

Operations Control Center, Manhattan (Midtown)

Hoursof Work:
Various

The Operations Control Center (OCC) isrecruitingforhighlyexperiencedandmotivated

Operating Supervisorsinthe Department of  Subways. Selected candidates will be subject to a skills assessment evaluation.

The OCC’s Console Train Dispatchers (CTD) serve as the operation’s frontline, expert, incident- management team. CTDs directly receive incoming information, including emergency communications, from various internal and external sources (e.g., field-based personnel), analyze the information quickly, devise safety-critical service-oriented solutions, and direct real-time decisions to emergency responders for immediate implementation and disposition. The goals are the safe resolution of reported incidents (e.g., mechanical failures, derailments, floods, fires, etc.)

and resumed customer service. Highly motivated and skilled CTDs, who demonstrateapassionandcommitmenttoperformingthe

CTDfunctionwithattentiontodetail,areabsolutelycriticaltothesuccessof both the Subway Operation and New York City Transit at large.

Asthe OCCoperates
24hours/7daysaweek,includingweekendsandholidays,CTD’swillberequiredtoworkvariousdaysand tours. These varying work assignments will be determined by the needs of service.

ACTD’sprimaryfunctionisrespondingtoincomingcommunications(e.g.,radiocalls) fromtraincrews,fieldsupervision,towers,and external agencies, providing incident management oversight under the supervision of a Desk Superintendent.

During emergencies, OCC CTDs ensure the safety of maintenance crews working on the roadbed as well as the safety and security of customers and employeesbydirecting inter-and intra-agency personnel onemergency procedures andmitigatingservice interruptions.

Theydirect required emergency actions in compliance with applicable rules, regulations, policies, and procedures.

They also conduct investigations on train delays and prepare reports describing the incidents that occurred within their area of responsibility.

They cooperate with OCC-based Service Delivery personnel,field-based

LineSuperintendents, Train Service Supervisors , Train/Yard Dispatchers, and other Train Service personnel during emergency incidents and supervise delay-management efforts during unexpected service disruptions.

CTDs may also be assigned to a service-regulation job, as needed and at the discretion of OCC management.

Annual Base Salary +Assignment Differentialsfor Console Operatortitlesinthe Operations Control  Center:

Entry Level

$80,401 +$5,115

$86,328+ $3,617

$90,128 +$2,478

2nd year

$80,401 +$10,230

$91,642+ $3,617

$95,680 +$2,478

3rd year

$80,401 +$15,345

$102,268+ $3,617

$106,786 +$2,478

4th year

$94,357 +$20,460

$107,584+ $7,233

$112,339 +$2,478

All NYCTAssistant Train Dispatchers ,Train Dispatchersand Train Service Supervisorsareeligibleto  apply.

• Comprehensiveknowledgeof
  
  NYCTand Service Deliveryrules ,regulations,policies,and procedures.
• Abilitytoworkeffectivelyinafast- paced, communications-heavy environment.
• Abilitytomanagemultipleresponsibilitiesandtaskswithsuperiorattentiontodetail.
• Familiaritywithoperationsin Sub-divisions
  
  A,BandC.
• Strong analytical, critical-thinking, and decision-making skills Excellent verbal and written communication skills.
• Strongcomputerskills,includingcomfortwithlearningnewapplicationsand programs.
• Stronginterpersonalskills,includingtheabilitytoprovideclearconcisedirectionduringmajor incidents.

Pursuanttothe New York State Public Officers Law &theMTACodeof

Ethics,allemployeeswhoholdapolicymakingpositionmust file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

MTAanditssubsidiaryandaffiliatedagenciesare Equal Opportunity Employers ,includingwithrespecttoveteranstatusand individuals with disabilities.

TheMTAencouragesqualifiedapplicantsfromdiversebackgrounds,experiences,and abilities,includingmilitaryservicemembers,to apply.