Director of Social Services
Job in
Brooklyn, Kings County, New York, 11232, USA
Listing for:
Urban Pathways, Inc.
Full Time
position
Listed on 2026-07-01
Job specializations:
-
Management
Healthcare Management
-
Social Work
Job Description & How to Apply Below
Director Of Social Services
The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.
Hybrid: 4 days in office/1 day remote
Join UP! We are lighting the path home, one person at a time.
About Urban Pathways
Since 1975, Urban Pathways has engaged New York City's most vulnerable residents, people on the streets or in areas unfit for human habitation, "lighting the path home, one person at a time." Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.
Job Summary Reporting to the Program Director, the Director, of Social Services oversees the clinical and case management functions of the program, ensuring the ongoing best practice approach of program functioning and compliance with regulatory agency policies and procedures. The Director of Social Services will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.
Key Responsibilities & Essential Functions
Program/Facilities
Manages and ensures that performance-based incentives and all other goals of the program are met.Provides leadership to program staff.Manages and develops staff, including coaching, training and mentoring.Meets weekly with all direct reports for individual supervision.Housing documentation and placementEntitlements and benefitsMedical and mental health servicesEmploymentOversees/monitors all clinical provisions of the program for clients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities.Oversees all quality improvement monitoring functions including, but not limited to 360 case reviews, Utilization Reviews, and Service Plan reviews.Reviews all case records to ensure quality improvement and compliance with Urban Pathways, funding and regulatory agencies, including incident reporting and investigation documentation.Coordinates clinical meetings with case management staff and other inter-disciplinary teams.Participates in the development of Urban Pathways program policies and procedures.Oversees the on-site medical and psychiatric services including medication management.Liaises and coordinates client services with psychiatric and medical providers.Is on call to address emergency needs on a twenty-four-hour basis.Administrative
Prepares, maintains and submits timely and accurate statistical and other reports mandated by Urban Pathways, regulatory and funding agencies.Assesses, coordinates and facilitates staff Training.Provides back-up administrative coverage in the absence of the Program Director as needed.Monitors and ensures accuracy of employee time-keeping and payroll systems.Ensures timely evaluations of social service staff, identifying areas for improvement and corrective actions as needed.Collaborates with the Program Director and Human Resources to recruit, hire and onboard new program staff.Manages AWARDS and other systems to ensure that all necessary client data is accurate and timely.Ensures paper and electronic charts comply with Urban Pathways and regulatory agency standards.Maintains social service staffing schedule according to program needs and Urban Pathways and funding agency requirements.Community Relations
Develops and maintains ongoing relationships with community services and resources.Represents Urban Pathways at governmental, community or agency meetings, as required.Communication
Communicates verbally and in writing in a professional manner at all times.Facilitates/attends meetings, trainings, and supervisor sessions.Performs all other duties as assigned and as required.
Qualifications,
Education and Experience - Master's degree in Social Work or…
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