Director Department

Director Of QA Operations

The Director of QA Operations in the Preventive Services Department provides senior-level leadership and strategic oversight for all quality assurance, quality improvement, operations and program standards functions across the department. The Director holds primary accountability for building and sustaining a culture of compliance, data-driven practice, and continuous quality improvement, and provides direct supervision and direction to the Associate Director of QA/QI and the broader QA Operations team.

This position reports to senior agency leadership and serves as the senior QA/Operations authority within Preventive Services.

The Director of QA Operations provides strategic and operational leadership for the Preventive Services quality assurance infrastructure, ensuring the department achieves consistently high levels of compliance with all applicable laws, regulations, and agency standards. The Director oversees the Associate Director of QA/QI and all QA Operations staff, sets departmental quality priorities, and serves as the principal liaison to agency leadership, the Corporate Compliance Program, and external regulatory bodies on all matters related to quality, compliance, and program improvement in Preventive Services.

The Director of QA Operations holds direct supervisory authority over the following positions within Preventive Services QA Operations:

• Associate Director of QA/QI, Preventive Services (direct report)
• QA Specialists and QI Coordinators assigned to Preventive Services
• Data and reporting staff within the QA Operations unit, as assigned

The Director is responsible for hiring, onboarding, performance evaluation, professional development, and corrective action for all direct and indirect reports within the QA Operations team. The Associate Director of QA/QI functions under the Director's direct authority and carries out day-to-day monitoring, audit coordination, and compliance support activities under the Director's strategic direction.

Responsibilities include but are not limited to:

• Provide strategic leadership and direction for all QA/QI and compliance operations within the Preventive Services Department, establishing departmental quality goals, priorities, and annual work plans.
• Directly supervise the Associate Director of QA/QI and the QA Operations team; provide guidance, performance feedback, and professional development to all supervised staff.
• Establish, maintain, and continuously improve the QA/QI infrastructure for Preventive Services, including audit frameworks, case review protocols, compliance monitoring systems, and performance improvement planning processes.
• Oversee and direct the internal mock audit and program review process for all Preventive Services programs; ensure audit findings are tracked, reported to leadership, and addressed through structured performance improvement plans.
• Lead the design and implementation of data-driven quality monitoring systems; analyze performance trends across the department and present findings with actionable recommendations to senior leadership.
• Serve as the senior QA representative for Preventive Services in agency-wide compliance initiatives, accreditation activities, and regulatory reviews; collaborate directly with the Corporate Compliance Program on cross-departmental compliance matters.
• Direct the development, review, and implementation of program policies and procedures for Preventive Services; ensure policies are current, compliant with all applicable regulations, and effectively communicated to program staff.
• Oversee the incident management process for Preventive Services in coordination with Compliance Directors and program leadership; ensure timely reporting and follow-through on incident reviews and corrective action.
• Lead the development and delivery of quality and compliance training for Preventive Services staff, including onboarding, case documentation standards, assessment and treatment planning, and regulatory updates.
• Oversee the administration of the agency's audit recording systems, including report findings, performance improvement plans, and related documentation for all Preventive…