General Manager

General Manager
- Devoción
- New York

Retail

General Manager – Join Our Team!

We are looking for a dedicated and detail-oriented general manager to join our team and support our mission of delivering the freshest and highest-quality coffee in the market. The ideal candidate will demonstrate positivity, professionalism, and a commitment to the company's values. The general manager will inspire and motivate the team, driving high morale and building a strong, dedicated team. Ultimately, the general manager will ensure that Devoción remains a place where customers feel at home, employees are excited to come to work, and the values and mission of the company are always upheld.

About the role the general manager will oversee all aspects of Devoción's retail operations, ensuring exceptional customer service, financial profitability, and adherence to the highest safety and quality standards. This individual will manage day-to-day operations, optimize inventory and labor, ensure health regulation compliance, and drive business growth. Additionally, the general manager will be responsible for managing sales, staff performance, and operational efficiency while supporting and implementing company policies, guidelines, and best practices.

This role requires a hands-on leader who leads by example, fostering a positive, collaborative work environment that promotes teamwork and a sense of belonging. The general manager will create a welcoming, fun, and inclusive atmosphere for both staff and customers, ensuring every team member feels valued and appreciated. The general manager will report directly to the district manager.

Key responsibilities

Leadership & people management

• Lead, motivate, and manage a team of baristas and supervisors to ensure high levels of performance and customer satisfaction.
• Train and develop staff to ensure consistent execution of all beverages and food standards.
• Provide regular performance feedback, conduct annual reviews, and address employee concerns, ensuring a positive work environment.
• Handle employee performance issues, including conflict resolution, coaching, and disciplinary actions as needed.
• Create and manage efficient schedules to optimize labor costs and meet customer demand, ensuring proper staffing during peak and off-peak hours.

Financial & operational management

• Monitor and manage all financial aspects of the business, including revenue, costs, and profitability.
• Achieve and exceed sales targets, implementing strategies to increase foot traffic and average transaction value.
• Manage the operating budget, including controlling labor, food, and beverage costs.
• Control waste and shrinkage through inventory management and consistent product rotation.
• Analyze key performance metrics (KPIs) such as sales, labor percentage, and inventory turnover to make data-driven decisions.

Inventory & stock management

• Oversee inventory control, ensuring stock levels are accurate and aligned with sales demands.
• Implement an efficient ordering process to minimize waste and stockouts while ensuring product availability.
• Conduct regular stock audits to track inventory levels and ensure proper stock rotation (FIFO).
• Maintain relationships with vendors to ensure quality and cost-effective purchasing practices.

Customer experience & quality control

• Ensure exceptional customer service by setting high standards for the team and actively monitoring customer feedback.
• Resolve customer complaints and concerns promptly and professionally.
• Maintain consistency in product quality, ensuring that all beverages and food items meet company standards.
• Promote a welcoming, clean, and enjoyable atmosphere for both customers and staff.

Health & safety compliance

• Ensure the coffee house complies with all local health and safety regulations, including department of health standards.
• Maintain up-to-date certifications for food safety and sanitation.
• Implement and uphold health and safety training programs for all staff.
• Conduct regular health inspections and audits to ensure the coffee house remains in compliance with local health codes.

Business growth & marketing

• Collaborate with the marketing team to develop and execute local promotional…