Assistant Program Director - Clover Hall

Assistant Program Director

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you'll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York—a great place to do meaningful work with people who care!

We are seeking a dynamic and engaging Assistant Program Director (APD) to partner with the Program Director in overall program management, bringing experience in mental health service delivery with formerly homeless individuals and/or clients impacted by chronic medical conditions, substance use, and criminal justice involvement. The APD provides direct supervision to the case management team, ensures services meet regulatory and agency standards through supervision, reporting, and chart review, and leverages strong administrative, communication, and system-navigation skills to ensure high-quality program operations.

This role also helps build a high-performing, learning-focused team and leads the integration of diversity, equity, belonging, inclusion, and justice into program culture.

In the absence of the Program Director this position may require availability outside of the standard workday, and as such must be ready and available at times to direct and support staff either by phone or in person if needed during the evenings, weekends and holidays.

Essential Functions:

• Provide clinical supervision and coaching to the case management staff.
• Promote strategies that support learning and professional development.
• Review and approve documentation completed by the case management team and ensure high standards of care and high quality service delivery.
• Conduct internal chart reviews in collaboration with the Program Director.
• Review dashboards and monthly reports with staff to track outcomes.
• Participate in interviews with prospective clients and assess clients' needs for safe transition to a supportive housing setting.
• Provide clinical supervision in the development of treatment plans and in assessing for safety planning with Case Managers.
• Identify community resources, facilitate referrals, and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs and employment providers to secure services.
• Develop supervision plans and accountability systems that manage reporting requirements and service standards.
• Ensure staff utilize a harm reduction approach to support residents around issues of substance use.
• Support staff in actively engaging residents through regular apartment visits, community outings, and escorts to appointments as needed.
• Develop and implement groups and programming that are appropriate for the residents' needs and fosters a supportive and inclusive community.
• Collaborate with the Leasing and Compliance team to ensure housing stability;
  Assist in financial planning and budgeting to assist clients in meeting their financial needs and rental obligations.
• Assists the Program Director with hiring and training new staff, as well as managing the progressive disciplinary process in collaboration with Human Resources.
• Actively participates in staff meetings, clinical meetings, and community meetings with clients.
• Support staff in developing safety plans for residents, respond to and de-escalate crises as needed.
• Prepare, review, and manage follow-up of incident reports, as well as appropriate incident reporting to funders.
• Provide overall day to day program management in collaboration with, and in the absence of, the Program Director.
• Complete required reports as assigned.

Required

Education and Experience:

• MSW or MHC from an accredited school is required (license is required within one year of employment); LMSW/LMHC is preferred.
• Minimum of one year of supervisory experience in a social services.
• Minimum three years of post-Master's experience working in the field of social service, housing or emergency shelter.
• Supervisory, administrative, and/or management experience.
• Must…