Night Shift Supervisor of Patient Access (Wednesday-Sunday 12AM-8AM) - Brooklyn Brooklyn, NY

Night Shift Supervisor of Patient Access

Brooklyn, NY

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary:

We have an exciting opportunity to join our team as a Night Shift Supervisor of Patient Access - Brooklyn. In this role, the successful candidate is responsible for interacting with NYULH administration to facilitate financial planning, assist in decision-making processes, and clarifying/resolving financial issues. Duties and responsibilities of the Supervisor include, but are not limited to:
Personnel management;
Ensuring optimal customer relations;
Maximizing reimbursement for NYU Langone Health;
Oversees patient registrations, insurance verification, and time of service collection;
Departmental training in assigned areas.

Job Responsibilities:

• Utilizes NYU Langone Health and Patient Access standards, policies, and procedures to facilitate decisions for areas of responsibility.
• Understands and coordinates efforts to achieve annual departmental goals and objectives.
• Ensures goals, ongoing achievements, and improvement plans are understood by staff.
• Ensures consistent compliance with organizational, departmental, and external policies, procedures, and standards.
• Coordinates the workflow and daily operations of registration area(s) (e.g., inpatient admissions, outpatient, or emergency departments.)
• Ensures data integrity by maintaining an organized and accurate record keeping system (including monthly posted schedules, timecards, and yearly attendance cards.)
• Obtains feedback from employees to ensure assignments are understood and allows for individual initiative.
• Monitors assigned staff to ensure expected outcomes are met in a safe, timely, and effective manner.
• Serves as a resource to staff on issues of registration and at time of service collection; facilitates insurance guidelines and regulatory requirements.
• Conducts quality audits and counsels staff to improve performance as needed.
• Regularly audits Patient Access staff's tasks for completeness and accuracy.
• Collects and analyzes audit results and data to improve performance quality.
• Suggests and implements improvements in the productivity, efficiency, and effectiveness of work unit.
• Prepares timely reports and maintains statistical records.
• Participates in cost control activities by seeking the most effective method of delivering services.
• Maintains an awareness of the cost impact of decisions and actions.
• Prepares accurate weekly time sheet for timely submission.
• Allocates resources appropriately so that tasks are accomplished effectively and efficiently.
• Evaluates practices and identifies areas of excessive materials and/or costs.
• Arranges work schedules to remain within budget and authorized expenditures.
• Ensures supplies are used effectively, efficiently, and in an organized manner, which may require some lifting.
• Ensures department equipment and inventory is secure, well maintained, and effective for required tasks.
• Implements workflows, plans, staff responsibilities, and schedules for shifts and registration areas.
• Monitors staff records to ascertain possible problems in absenteeism or productivity. Communicates these in a timely manner to involved employees and management.
• Interviews prospective employees and recommends staff hiring and promotions.
• Ensures all newly hired staff are provided with appropriate training (department orientation manual, complete skills checklist).
• Trains, evaluates, and documents staff performance.
• Attends all departmental in-services and staff meetings.
• Ensures staff complies with required in-services and organizational competencies.
• Provides offsite monitoring support to the department.
• Conducts performance reviews in accordance with personnel and departmental guidelines and procedures.
• Uses key performance indicators to manage operations and continuous performance improvement efforts.
• Prepares and assigns preparation of reports for area of responsibility.
• Offers staff timely and effective guidance for improving efficiency, accuracy, customer service, and related aspects of performance.
• Initiates progressive discipline under the guidance of the manager and department leadership, in coordination as needed with Human Resources/Employee Relations.
• Approaches the performance review process constructively and conducts it in accordance with personnel and departmental guidelines and procedures.
• Demonstrates effective critical thinking, independent problem solving, and decision making skills.
• Makes timely and…