Director of Clinic Operations (Hybrid

Director of Clinic Operations (Hybrid)

Brooklyn, New York, United States

Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.

Since launching in 2021, we've expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.

We are looking for a Director of Clinic Operations to join our tech-enabled collaborative maternity practice. We're searching for an individual who is thoughtful and passionate about delivering patient-centric care and is excited to join a dynamic and innovative team.

In addition to helping shape Oula's overall patient experience, you will also be responsible for creating a stellar patient care experience that is consistent across multiple clinics and markets in the Tri State Area. This is the perfect opportunity for an individual that is excited to help define and build and scale a new best-in-class maternity care experience.

Must be based in New York and able to work onsite 2–3 days per week at a WeWork or Oula clinic, with flexibility to work remotely as needed.

Frontline leadership:

• You will be a manager of managers, responsible for onboarding, training, managing and developing clinic managers.
• Responsibility for driving vision and purpose across our organization and will ensure the commitment to our mission, values and DEI is lived in all markets under your purview
• Ensure your leaders are developing their teams, implementing development plans, holding robust 1:1s and developing a strong bench
• You are the lynch pin between your teams and the broader organization responsible for communication flows between relevant parties. (i.e. keep your markets up to date on all things Oula and keep Oula up to date on all things Tri State)
• Maintain a regular on-site presence within assigned markets to support teams, operations, and patient experience, with periodic travel required to new and existing markets.

Operations management

• Accountable for all aspects of day-to-day clinical operations across multiple markets, including service line performance, staffing, clinic operations, inventory management, and patient experience.
• Drive success of your markets by ensuring you achieve goal on several key success metrics centered around team engagement, patient experience, access and capacity and financial sustainability
• Drive labor efficiency by working closely with clinical leadership to create work schedules, clinic monthly schedules, and clinician on call schedule
• Drive adoption and execution of Oula's operating model across markets, ensuring effective meeting structures, management routines, performance reviews, communication cadences, and operational processes are consistently implemented.
• Facilitate effective roll outs, adoption of new policies and procedures and working to achieve consistent flawless fundamentals across all important patient touchpoints
• Be a thought partner to the VP of market operations and central teams in creating and optimizing organizational processes and workflows
• Act as the primary liaison between market operations and central teams, translating organizational initiatives into seamless local execution and sustainable adoption, such as local marketing events, central trainings and organizational events
• Manage appropriate third party vendor relationships such as with labs, clinical suppliers, Rx and vaccine suppliers etc.

• Passionate about improving maternity care, and excited to scale a tech-enabled service.
• A collaborator: you will partner with clinicians, patient experience support teammates, and others to build best-in-class care
• Creative: you…