Wholesale Project Manager

Ship Essential is a city-based 3PL for modern brands. Our wholesale team does more than big-box compliance and EDI. We run fast retail replenishment for brick-and-mortar stores across the city and support specialty and marketplace channels. We move large orders with speed and care from our Brooklyn warehouse. The work is real and the standards are high.

The Wholesale Project Manager is the brand-facing owner of wholesale execution in Brooklyn. You will communicate clearly and often with brands, coordinate across internal teams, manage ERP and EDI integrations, and lead a team of dedicated wholesale associates on the floor. You will answer emails and calls, drive complex projects to completion, and keep everyone aligned and moving. This role rewards someone who loves to over communicate, manage up, and stay hands-on to get wholesale orders out the door on time and in full.

• Serve as the primary contact for all wholesale and large retail orders in Brooklyn.
• Set proactive expectations on timelines, constraints, and compliance requirements.
• Provide clear status updates, route decisions quickly, and prevent escalations through early communication.
• Promote Ship Essential services and tools that improve wholesale performance.

• Own the wholesale workflow from intake through routing, compliance, fulfillment, delivery, and billing.
• Translate retailer routing guides into executable plans and verify compliance at each step.
• Track all wholesale orders and tasks in Asana, maintaining source-of-truth visibility for internal teams.
• Identify bottlenecks early and coordinate timely countermeasures.

• Partner with Operations Managers and Functional Leads (Receiving, Inventory, Returns, Picking, Packing, Exceptions) to schedule work, allocate labor, and protect SLAs.
• Align wholesale priorities with daily Flow Plans and carrier cutoffs.
• Escalate risks to the General Manager with clear options and recommended actions.

• Directly manage Brooklyn wholesale associates on the floor.
• Set hourly and daily targets, coach for speed and accuracy, and audit compliance before release.
• Ensure stations, tools, and materials are ready and standards are followed.

• Act as the internal expert on wholesale platforms and portals (for example SPS Commerce, DSCO, Rithum, Extensiv, Tradestone, Vendor Central, Seller Central).
• Manage ERP and EDI integration projects with brands and providers from scoping through go-live.
• Troubleshoot mapping, ASN, label, and routing issues and drive permanent fixes with vendors.

• Create and maintain retailer-specific SOPs and checklists, including VAS pricing configurations.
• Deliver daily and weekly reports on wholesale health, capacity needs, and upcoming risks.
• Run post-mortems on misses and convert learnings into updated SOPs and training.

• You are detail-oriented and can manage large, complex orders without losing the thread.
• You communicate clearly, concisely, and often with brands and internal teams.
• You enjoy coordinating many moving parts and bringing structure to ambiguity.
• You are proactive, anticipate issues, and surface risks with recommended solutions.
• You like being on the floor, leading people, and ensuring work ships on time.

• 3+ years in account management, wholesale operations, or logistics project management.
• Strong understanding of wholesale fulfillment, retailer compliance, and EDI workflows.
• Experience managing floor teams or cross-functional projects in a warehouse or 3PL.
• Proficiency with wholesale platforms and portals and comfort leading integrations.
• Exceptional written and verbal communication skills.
• Systems-oriented mindset with strong organization and follow-through.