Facilities Technician

Position: Facilities Technician I
The Facilities Technician I provides comprehensive repair and maintenance services to Heart Share facilities, ensuring that both the interior and exterior are safe, clean, and well-maintained. Candidates must possess a strong understanding of building systems and equipment and have a proven track record of independently diagnosing and repairing issues. Responsibilities include performing maintenance and repairs such as drywall, quality painting, basic plumbing (snaking, pipe repair, unclogging toilets), basic electrical work, plaster and masonry, lock installation/repair, and operation of equipment such as snow blowers and power washers.

All repair and maintenance tasks must be completed independently, with minimal guidance. The Facilities Technician I is expected to complete all repairs and maintenance in a professional manner, ensuring high-quality, durable, and safe results. Facilities Technicians are responsible for the proper security and upkeep of Heart Share assets, including vehicles, phones, tools, supplies, and materials, and must report any dangerous conditions to their supervisor.

The Facilities Technician I is expected to have 2-3 years of strong, hands-on experience in repairs and maintenance.

Facilities Maintenance & Repairs

• Maintain and repair residence interiors, ensuring hazard prevention and compliance with applicable regulations and codes, including but not limited to: handyman duties, tile installation and repair, floorcare, toilet repair, drain repair and snaking, plumbing repairs, electrical repairs and improvements, carpentry and painting, moving and assembling furniture, garbage removal, HVAC repair, lock repair, plaster repair, sheetrock install and repair, cabinet repair and replacement, and other duties as assigned.
• Maintains and repairs residence exteriors and grounds ensuring hazard prevention and clean well-kept appearance as required including but not limited to landscaping, snow removal, painting, gutter cleaning, carpentry, basic masonry, siding repair, and other duties as assigned.
• Operate equipment such as floor cleaning machinery, power washers, and snow blowers.
• Complete daily work orders as assigned and prioritized.
• Complete all assigned work orders independently with minimal supervision.
• Coordinate with contractors and vendors as needed.

Work Order & Project Execution

• Lead assigned jobs, including planning, material purchasing, and execution.

Preventative Maintenance

• Identify and report preventative maintenance needs.
• Assist in implementing proactive maintenance strategies to reduce long-term costs.

Safety and Emergency Response

• Provides first-line 24-hour response to facility emergencies, including after-hours as needed.
• Expected to report to work during emergencies, including snow removal and urgent facility situations, to ensure continuity of operations and safety.
• Maintain cell phone contact on evenings and weekends, as needed for emergency response.
• Ensure physical plant safety protocols to safeguard the well-being of residents, program participants, staff, and visitors.
• Follow all safety protocols, including PPE and blood borne pathogen standards.
• Participate in all Professional Development Trainings.
• Obtain OSHA 10 certification within 12 months of hire and OSHA-approved PPE training within 6 months of hire.

Agency Vehicles & Driving Responsibilities

• Ensure safe operation of agency vehicles in accordance with all laws, agency policies, and required training.
• Provide care and upkeep to assigned equipment vehicles, ensuring that they are free of hazardous conditions; maintain them in a secure and protected location and in good condition at all times.
• Attend Driver Training classes, as required.
• Maintain a clean driving record while operating agency vehicles and avoid traffic tickets, violations, or citations.
• Immediately report any accidents, violations, or driving-related incidents in accordance with agency procedures.

Heart Share Tool care

• Provide care and upkeep of assigned tools.
• Ensure all tools are in a safe, working condition.
• Ensure daily proper safe storage of tools and equipment.

Automated Facilities Management

• Utilize Worx Hub to track assigned daily work orders and maintenance activities.
• Ensure no work begins without an approved work order, except in emergency situations.
• Maintain daily activity notes in Worx Hub documenting all work performed, including tasks completed, site conditions, follow-up actions, and any issues identified to ensure accurate tracking, communication, and accountability.
• Document all completed work in Worx Hub with detailed completion notes and photographic proof.

Collaboration and Communication

• Maintain clear and consistent communication with supervisors and team members.
• Provide regular updates on work progress. Employees must not go unresponsive or leave work progress unreported.
• Foster a collaborative team environment.

Purchasing & Petty Cash

• Serves as a backup for handling petty cash.
• When delegated, use petty cash to purchase supplies and materials needed for…