Restoration Crew Chief

Restoration Crew Chief

Join a high-performing restoration team serving some of NYC's most demanding commercial and residential properties. As a Restoration Crew Chief, you will lead emergency response operations for water, fire, and mold damage restoration projects across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. As the front-line representative of the SERVPRO® brand, the Restoration Crew Chief embodies the company's Here to Help® commitment by coordinating, monitoring, and performing project work to successfully meet service needs and deliver a consistently positive customer experience.

Full-time position (40+ hours/week)

Day shifts with rotating on-call coverage (weekly rotation)

Overtime opportunities available

Lead and supervise restoration technicians on residential and commercial job site

Respond to emergency calls and assess property damage

Perform and oversee water, fire, and mold restoration services

Manage daily job-site operations to ensure quality, safety, and timely completion

Deliver excellent customer service and maintain high customer satisfaction

Communicate expectations clearly and coordinate with project managers and office staff

Maintain equipment, vehicles, and job sites in accordance with SERVPRO standards

Complete accurate job documentation and ensure compliance with IICRC and safety protocols

Communicate and follow all OSHA guidelines for job safety

Manage assets by protecting and using equipment and materials properly

Coach and train restoration technicians

Valid driver's license

High school diploma/GED (preferred)

1-2 years of restoration industry experience (water/fire damage)

Basic computer/smartphone proficiency

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning agents

Competitive compensation

Superior benefits

Career progression

Professional development

IICRC certification sponsorship

Emergency response incentive pay

We're not your typical restoration company. Operating across all five NYC boroughs, we handle everything from luxury high-rises to commercial properties, giving you exposure to the most complex and rewarding projects in the industry. Our team values efficiency, professionalism, and taking care of our people.