Retention Supervisor, Tenant Success Services

Position: Housing Retention Supervisor, Tenant Success Services
Reporting to the Program Director, Tenant Success Services the Housing Retention Supervisor, Tenant Success Services manages a team of Housing Retention Specialists providing time-limited services focused on housing retention, resource development, and community integration using a developing Critical Time Intervention (CTI)-informed model to individuals and families exiting shelter and moving into permanent housing in several new developments in BOROUGH. The Housing Retention Supervisor ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients.

They ensure client records are kept in compliance with regulatory and agency standards and they may carry a small caseload of complex clients.

The Housing Retention Supervisor works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Successful oversight and performance management of Housing Retention Specialists
Responsible for implementing supervisory strategies, and systems of accountability across multiple sites to ensure that staff have adequate support, guidance, and oversight at all times
Provide regular, structured supervision meetings for direct reports
Manage caseload assignments and conduct case reviews with staff
Provide training to staff on Critical Time Intervention model
Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
Assess and evaluate client functioning
Supervise and conduct case conferences
Coordinate delivery of care with multiple service providers
Work collaboratively with property management teams as needed to ensure clients succeed in housing and avoid return to homelessness
Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
Produce timely outcomes reports based on services provided
Perform other duties as assigned

MINIMUM QUALIFICATIONS:

Bachelor's degree in Social Work or a related field required. LMSW, LCSW, LMFT, LMHC preferred
Supervisory and administrative experience preferred
Minimum 3 years of case management experience with related populations
Familiarity with Critical Time Intervention principles required
Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients

Experience with crisis intervention, including, risk assessments and incident management
Ability to work successfully with a wide range of internal and external stakeholders
Demonstrated success in working in a fast-paced environment with multiple priorities
Ability to delegate and motivate staff to achieve deliverables
Ability to communicate (verbally and written) with diverse populations and stakeholders
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
Ability to travel throughout the 5 boroughs via public transportation or vehicle
Valid NY, NJ, CT, or PA driver's license with a good driving record, as defined by Breaking Ground is preferred
Bilingual preferred