Resource Coordinator, Eviction Diversion Initiative

Resource Coordinator

The Center for Justice Innovation seeks a Resource Coordinator to support the Eviction Diversion Initiative ("EDI") in Brooklyn, NY. EDI works to prevent eviction and reduce housing instability by connecting tenants to holistic, rights-based support and by mitigating the harm of court involvement through trauma-informed practice. EDI operates in landlord/tenant courts across New York City, Long Island and in Upstate New York, working to prevent eviction and mitigate the harm of housing instability by connecting individuals and families to legal, housing, and social service resources while partnering closely with courts and community providers.

Reporting to the Brooklyn EDI Project Manager, the Resource Coordinator will assist in maintaining key partnerships across housing court, legal services, and city agencies. The Resource Coordinator will also help expand and strengthen program resources—such as interventions and ongoing care coordination—while working closely with the EDI Navigators, court partners, and community service providers. The EDI Resource Coordinator is responsible for providing support to tenants facing eviction, with particular attention to individuals experiencing complex trauma, mental health challenges, and other acute challenges related to housing instability.

EDI recognizes eviction and housing insecurity as traumatic events and seeks to implement trauma-informed, harm-reduction approaches that promote dignity, health, and long-term housing stability.

Responsibilities include but are not limited to:

• Provide trauma-informed, strengths-based support to tenants facing eviction, housing instability, or displacement;
• Support individuals with complex needs (e.g., mental health challenges, substance use, histories of incarceration or homelessness) using harm-reduction, person-centered approaches;
• Support clients in navigating complex service systems, including appointment preparation, follow-up, and sustained engagement;
• Maintain up-to-date knowledge of housing-related programs, public benefits, subsidies, and community resources relevant to tenant needs; and
• Represent EDI in court, as needed.

• Develop and maintain updated database and network of resources to meet client needs;
• Work with tenants, housing providers, and benefits administrators to support lease compliance, tenancy stabilization, and eviction prevention;
• Participate in case conferences, multidisciplinary meetings, and court-based problem-solving efforts; provide trauma-informed guidance to staff as needed;
• Participate in court-based operations and case consultations involving high-acuity or complex cases; and
• Maintain a caseload and provide consultation on clients with more complex needs.

• Maintain timely, accurate documentation of assessments, services, referrals, and outcomes in case management systems;
• Support data collection and reporting related to service utilization, housing outcomes, and client well-being;
• Participate in team meetings, trainings, supervision, and case conferences;
• Ensure compliance with confidentiality, mandated reporting, and ethical standards;
• Participate in supervision and professional development; and
• Perform other related duties as assigned.

Qualifications:

• Bachelor's degree and at least one year of experience in a related area, preferably involving coordinating holistic and community-based resources, providing direct client services, case management, or navigation support within housing, social services, or legal services, or a high school diploma with 3-4 years of experience coordinating holistic and community-based resources, providing direct services, case management, or navigation support in housing, social services legal services, or related fields.
  
  Individuals with lived experience navigating housing, social services, and community-based resources are strongly encouraged to apply;
• Strong communication and interpersonal skills, with the ability to work effectively in multidisciplinary and court-based settings;
• Ability to manage a caseload, prioritize tasks, and work collaboratively with multiple partners and agencies;
• Familiarity with New York City Housing Court, NYCHA, rental…