Case Manager

Statement Of The Job

Under the direction of the Program Manager, the CRED Case Manager I renders professional intervention to clients in need of assistance through comprehensive support services (engagements, assessment, intake, application assistance, connection to services and resources to meet their goals, retention and follow-up).

• Provide case management services, assessment and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquires, conduct pre-screenings and provide referrals for those not eligible.
• Conduct initial assessment to identify participant's strength, need and goals in collaboration with the mental health counselor, job developer and outreach/retention specialist.
• Develop individualized case plans with participants, outlining goals, objectives and strategies for success.
• Provide ongoing support and guidance to participants, addressing barriers and challenges
• Facilitate connections to community resources, services, and support networks. Refer participants to relevant resources, services, and opportunities.
• Monitor participant progress, adjusting case plans as needed. Conduct field visits to training sites, participants internships and/or employment.
• Offer weekly one-on-one coaching and counseling to participants, focusing on goal setting, problem-solving, and decision-making skills in the field and office.

• Bachelor's degree in social work, Human Services, Counseling, or a related field or AA degree in social work, Human Services, Counseling, or a related field with two years' related field experience in City systems such as justice, public assistance, child welfare, housing or other relevant social service setting providing direct services.
• Proven experience in case management, counseling, or a related field, working with the target population or vulnerable populations.
• Must be available to work in person 5 days a week.
• Ability to work flexible hours, including weekends, evenings according to the needs of program operation.
• Able to conduct home/field visits and travel throughout the five boroughs as needed.
• Ability to utilize public transportation, climb stairs, walk.
• Frequent sitting, standing, & walking.

We offer competitive salary and excellent benefits including:

• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at:

www.ccbq.org EOE/AA.