Overnight Manager, Short Term Housing Program

Overnight Manager

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA's Short Term Housing Program (STHP) provides 35 units of congregate and transitional housing to PLWHA who are homeless or at serious risk of homelessness. There are 7 clients residing at CAMBA's congregate facility located at 27 Winthrop Street and 28 clients living in community apartments (15 families and 16 singles). Program staff will ensure that all apartments are near public transportation and accessible to other amenities such as health care, shopping, laundry, and other necessary services.

STHP housing program provides a model of service that addresses the interrelated problems of HIV and homelessness. Through a congregate residence at 27 Winthrop, and the apartments in the community, we provide transitional housing, case management support, and housing readiness training in a supportive environment, which will help clients develop the skills to find and maintain permanent, stable housing.

The Overnight Manager will:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information.
• Input client data into database, as needed.
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Ensure compliance with agency and funder regulations.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Must remain on-site to always provide supervisory coverage, including lunch breaks, when working shifts as the only on-site Shift Supervisor.
• Manage all emergency crisis situations involving staff and clients.
• Ensure supplies are secured and accounted for.
• Utilize performance management systems to encourage the ongoing communication process with direct staff to develop, enhance, sustain, and improve the employees' work performance.
• Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring.
• Implement strategies for effective team performance.
• Professionally respond to complaints, incidents, and emergencies and/or incidents and interview all parties, analyze, collect data, document, and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution-based manner.
• Lead and participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via incident reports, emails, text messages, etc. during each shift.
• Monitor clients' safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• Prepare performance appraisals for direct reporting staff.
• Review and sign time sheets.
• In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• Task may be modified, expanded and/or assigned…