Custom Software Engineering Team Lead

Dynamics 365 CRM Engineer

As a Dynamics 365 CRM Engineer at Accenture, you will be responsible for developing and customizing Microsoft Dynamics 365 Customer Engagement (CE) solutions and Power Platform components to meet client requirements. You will implement technical designs, extend platform capabilities, and deliver high-quality solutions aligned with Microsoft best practices. This role requires a strong technical background, attention to detail, and the ability to work collaboratively in a fast-paced environment.

1. Application Development

• Configure and customize Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and Marketing.
• Develop Plugins, Custom Workflow Activities, and Custom APIs using C#/.NET and XRM SDK.
• Implement client-side scripting with JavaScript/Type Script for form logic and UI enhancements.
• Build advanced UI scenarios using Power Apps Component Framework (PCF) controls.

2. Power Platform Development

• Design and develop Model-Driven and Canvas Apps to meet business requirements.
• Automate business processes using Power Automate.
• Work with Dataverse for entity modeling, relationships, business rules, and security roles.

3. Integration & Data Management

• Develop integrations using REST APIs, OData, and Dataverse Web API.
• Collaborate on data migration activities, including ETL processes, data mapping, and validation.

4. Quality & Governance

• Adhere to coding standards and participate in code reviews to ensure high-quality deliverables.
• Ensure compliance with security, data governance, and performance guidelines.
• Support Application Lifecycle Management (ALM) practices, including solution layering, versioning, and deployment via Azure Dev Ops pipelines.

5. Collaboration

• Work closely with Technical Leads, Functional Consultants, and QA teams to ensure seamless delivery.
• Actively participate in agile ceremonies, including sprint planning, backlog refinement, and daily stand-ups.

Experience:

• Egyptian national
• 3–6 years of hands-on experience in Dynamics 365 CE development.

Technical Expertise:

• Proficiency in C#/.NET for developing Plugins and Custom APIs.
• Strong skills in JavaScript/Type Script for client-side scripting and UI enhancements.
• Expertise in Dataverse schema design, entity modeling, and security roles.
• Hands-on experience with Power Apps, Power Automate, and PCF controls.
• Familiarity with Azure services, such as Azure Functions and Logic Apps, for integration.
• Understanding of ALM and CI/CD practices using Azure Dev Ops.

Preferred Skills :

• Experience with Dynamics 365 modules, including Omnichannel, Field Service, or Marketing.
• Certifications (Preferred)
• Microsoft Certified:
  Power Platform Developer Associate (PL-400)
• Microsoft Certified:
  Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210)
• Knowledge of Copilot Studio and AI Builder for enhancing CRM capabilities.
• Exposure to performance tuning and troubleshooting in Dynamics 365 CE environments.