Fleet Incubation Senior Coordinator

Bosta Courier Onboarding Support

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way.

Businesses can track and connect with couriers and follow up on their orders - all in one system.

The Role:

Follow-up of newly joined couriers during their first 30 days. The role focuses on attendance tracking, communication, data follow-up, and field support to ensure smooth onboarding and operational readiness.

Job Code: 2026

OPER-131

Key Responsibilities:

• Follow up daily attendance and sign-off for new couriers through sheets and tracking tools
• Monitor onboarding Whats App groups and ensure daily compliance (hub check-in location & end-of-day confirmation)
• Act as first-line support for couriers during their first month
• Escalate critical issues (cash discrepancies, repeated absence, operational risks) to the Fleet Onboarding Supervisor
• Conduct field visits to hubs when required to assess onboarding status and commitment
• Coordinate with Hub Supervisors to validate courier attendance and engagement
• Maintain and update onboarding trackers accurately
• Prepare brief daily and weekly status reports
• Support the enforcement of onboarding SOPs and guidelines

Requirements:

• 1 Year of experience in operations, fleet, logistics, or field coordination
• Good communication and follow-up skills
• Comfortable using Google Sheets, Forms, and Whats App
• Willing to work in the field when needed
• Attention to detail and problem-solving mindset
• Previous experience in last-mile operations is a plus