Operations Analyst; Deposit

Location:

4910 Tiedeman Road, Brooklyn Ohio. Typical work schedule will be 6:00 a.m.

- 3:00 p.m. EST and additional hours as needed. Teammates will participate in an on‑call rotation every 3 or 4 weeks (subject to change based on business needs) after hours and participate in possible once a month validation on weekends.

• With limited guidance performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web‑based applications.
• Provides ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user‑reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
• Delivers high quality support and great service to internal/external partners and clients.
• Works with the team to assist in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g., revenue, expense, client experience, etc.).
• Assists in developing reporting and metrics to measure performance and effectiveness of operational processes.
• Works with Technology, Operations and PDSS team members to understand business needs and requirements for projects and improvement.
• Supports all solutions for business‑critical operational or technology issues including operational impact, root cause analysis, cross‑business impact, and arrival at solutions; communicates clearly to end users and key stakeholders.
• Supports projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Coordinates small projects and initiatives; provides subject‑matter expertise, business analysis and support for small projects.
• With team members, creates test scripts, identifies all requirements and plans testing to validate application effectiveness.
• Manages team Access Control Requests.
• Conducts Audits on Access Control and Control Procedures.
• Creates, edits, and catalogs procedures and training documents.
• Completes testing and associated data analysis.
• Builds relationships and communicates effectively with the Loan, Payment, and Operational Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners.
• Works on projects and tasks as assigned by leadership.

• Bachelor’s Degree or equivalent experience.
• Experience in Excel with an ability to manage large data sets, creating summary views using pivot tables, data graphs/visualization. Intermediate or high ability.
• Client‑centric mindset.
• Ability to effectively manage change.
• Ability to stay on top of task assignments.
• Good decision making and analytical skills.
• Excellent written and verbal communication skills.
• Attention to detail in documenting and implementing requirements, procedures, and various business documents.
• Strong aptitude for technology‑based tools and databases (i.e., Excel, Access).
• Interest, willingness and ability to assimilate information quickly and succinctly.
• Works well in a team‑based environment.

• Minimum 1 year of Operational Analyst related experience.
• Technically savvy in relation to Windows systems and software.

This position is eligible to earn a base salary in the range of $48,000.00 - $72,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key Corp has implemented an approach to employee work spaces which prioritizes in‑office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing