Configuration Specialist Commercial Card

## Configuration Specialist Commercial Card Apply locations:
Brooklyn, OHtime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
July 7, 2026 (26 days left to apply) job requisition :
R-40158
*
* Location:

** 4910 Tiedeman Road, Brooklyn Ohio
** Position Location Policy**
* ** General

Location:

** Open to candidates within the United States. Within the Key Bank footprint highly preferred
* ** Hybrid Requirement (if within specific cities):
** If the selected candidate resides within Key Bank footprint, they are expected to work on-site 2 days per week at the nearest Key Bank non-branch location.
* ** Remote Option:
** If the selected candidate lives outside of Key Bank’s geographic footprint, the position will be considered fully remote. Available to those residing in the United States.
** JOB BRIEF (PURPOSE)
** Commercial Onboarding and Servicing (COS) is an organization focused on delivering the highest level of service and support to Key Bank Commercial Clients.  Within COS, the Onboarding Group is dedicated to providing post-sales solutioning, project management, implementation, and training to those commercial clients establishing new relationships with Key Bank or adding new services to existing relationships. This pivotal stage in the client lifecycle sets the initial impression of what a relationship with Key Bank will be like, and is critical to a client’s decision to expand their Key Bank relationship with additional products and services.

The Vendor Configuration Specialists serve as the main contact and project manager from Key Bank to lead clients and vendor partners through the post-sales experience to ensure clients are quickly and effectively using Key Bank’s products and services. Onboarding events can range in product and process complexity, can vary by clients’ needs, and can span from small to large corporations.  Our Commercial Card Configuration Specialists support the implementation for client Distributed Card, Travel and Expense, and virtual Accounts Payables Automation solutions incorporating card payment components, requiring partnership and integration with a variety of travel platforms, accounting software, HR solutions, and vendor payment portals and solutions.

** ESSENTIAL JOB FUNCTIONS*
* * Lead meetings with stakeholders (Business Development, Clients, Operations, etc.);
Maintain focus on agenda topics, identify action items and outstanding issues, and clearly identify responsibility and timelines for completing required tasks
* Use client facing artifacts, tools and resources to provide consistent documentation of progress status, priorities and risks for onboarding projects (i.e. project plans, email templates, client facing summaries, etc.)
* Maintain accuracy of internal data and records in Salesforce and other systems for clear transparency and visibility by stakeholders and leadership, and stewardship of data for metrics and performance management
* Engage subject matter experts to aid in brainstorming
* Clearly and succinctly communicates in written and verbal mediums
* Timely response to client, leader, and partner requests or inquiries
* Build and maintain professional relationships with internal and external partners to facilitate mutual understanding and respect in completion of Onboarding Opportunities
* Build knowledge about assigned solution, industry applications, and related systems that interact with assigned solutions.
* Build knowledge & awareness in complementary solutions, their interaction with assigned solutions and how they support client's operational objectives
* Demonstrate expertise in problem solving client solutions and configurations to meet strategic or operational needs
* Contribute to development and improvement of Project Management tools, artifacts and resources
* Contribute to development, problem solving and improvement of processes, procedures and knowledge resources related to your assigned solution
* Demonstrate collaborative, continuous improvement mindset to reduce friction points in processes and relationships
** REQUIRED QUALIFICATIONS*
* * Bachelor's Degree or relevant industry experience
* Minimum of 3 years of relevant…