Route Coordinator​/Customer Service

The Route Coordinator / Customer Service professional plays a key role in supporting daily operations by coordinating routes, communicating with drivers and field staff, and providing excellent customer service. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Coordinate and schedule daily routes to ensure efficient and timely service

Communicate with drivers/field staff regarding route changes, service issues, and schedules

Serve as a primary point of contact for customers via phone, email, or dispatch systems

Resolve customer inquiries, complaints, and service requests professionally and promptly

Enter, update, and maintain accurate customer and route information in company systems

Monitor route performance and report delays or issues to management

Assist with billing questions, service confirmations, and account updates as needed

Collaborate with operations and management to improve efficiency and customer satisfaction

Previous experience in customer service, dispatch, routing, or logistics preferred

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Proficiency with computers, scheduling software, and Microsoft Office

Ability to remain calm and professional in high-pressure situations

Customer-focused mindset

Problem-solving and decision-making skills

Time management and attention to detail

Team-oriented with the ability to work independently

Competitive pay

Health, dental, and vision insurance (if applicable)

Paid time off and holidays

Retirement plan options

Opportunities for growth and advancement