Customer Service Representative Manufacturing

Join Our Team and Make a Difference!

Are you passionate about delivering exceptional customer service and creating positive experiences? Our client is seeking dedicated Customer Service Representatives to join their dynamic team, providing top-tier support across multiple channels. If you thrive in fast-paced environments, are detail-oriented, and enjoy helping customers find solutions, this is your chance to shine. With a collaborative atmosphere in a growing company, you’ll play a vital role in strengthening customer relationships and ensuring satisfaction every day.

• Onsite near Brooklyn, Ohio
• $20-$23/hr plus annual bonus opportunity
• Growth opportunities!
• M-F, 9a-6p

• Deliver a best-in-class, customer‑centric experience during every interaction across all channels.
• Respond to customer inquiries, provide accurate quotes, process orders efficiently, and answer questions professionally and promptly.
• Strive for one-touch resolution to maximize customer satisfaction.
• Meet or exceed all service level agreements, quality standards, and performance metrics.
• Demonstrate solid product and industry knowledge, guiding customers with confidence.
• Effectively utilize business technology including ERP, order entry systems, CRM (preferably Salesforce), and office software such as Outlook, Excel, and Word.
• Maintain a positive, empathetic, and professional demeanor with internal and external customers.

• 1-3+ years of customer service experience preferred.
• Strong proficiency in Microsoft Outlook, Excel, and Word.
• Experience with business software such as ERP, order entry systems, and CRM platforms, especially Salesforce.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to perform well under pressure and manage multiple priorities.
• Team‑oriented mindset with a professional, empathetic approach.