Lead Service Officer; Commercial Syndication Administration & Loan Trading

Location

4910 Tiedeman Road, Brooklyn, Ohio

The Lead Servicing Officer is responsible for servicing agented, direct and non‑agented deals consisting of a variety of commercial loan products within Key Bank Business Capital and Corporate Institutional sectors, and a few Middle Market. The role requires providing superior client service while maintaining risk management, compliance with bank policies and regulatory requirements, and internal procedures and controls. Duties include processing client requests for advances, paydowns, and repricing.

The ideal candidate has a desire to give exceptional client service, a team‑player attitude, and a commitment to growing their skills within the team.

• Servicing responsibility for assigned portfolio, including agented, direct, and non‑agented deals, and the ability to independently manage all servicing aspects of the portfolio.
• Responsible for assigned tasks from the workflow queue – KVD (Key View Deluxe).
• Intermediate understanding of financial and general ledger accounting entries, working within LoanIQ Report management.
• Proactively identify and resolve risk management and client service issues, requiring interaction with agent banks and management; ensure a balance between service and risk.
• Ongoing maintenance and interaction with agent banks and clients for fundings, repricings, payments, disbursements and client requests.
• Support initiatives to enhance the commercial lending platform and servicing structure; offer suggestions to support continuous improvement.
• Adhere to time frames for all required training.
• Perform other duties as assigned; responsibilities may change or new ones may be assigned without notice.
• Comply with all Key Bank policies and procedures, acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

• Education:
  
  High School Diploma or GED (required);
  Bachelor’s Degree preferred or equivalent commercial loan work experience.
• Work Experience:
  
  4‑year college degree or equivalent commercial loan experience; familiarity with commercial loan accounting systems such as Key View Deluxe and LoanIQ (preferred).
• PC proficiency:
  Microsoft Excel and Word.

• Strong aptitude for analysis, systems, mathematics, or understanding of basic accounting principles.
• Exceptional written and verbal communication skills.
• Strong planning and organizational skills.
• Proven ability to prioritize and handle multiple tasks in a high‑volume environment.

All Key Bank employees are expected to demonstrate Key’s values and abide by Key’s Code of Conduct.

General office environment: prolonged sitting, face‑to‑face or phone communication with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks or computer bags up to 10 lbs.

Hybrid (2+ days)

This position is eligible to earn a base salary in the range of $57,000.00 – $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

07/03/2026

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing