Senior Specialist- Commercial Lending

Location: 4910 Tiedeman Road, Brooklyn, Ohio

Schedule: Monday–Friday, 8am–5pm (Hybrid – 2 days in office per week)

Training: Onsite for the first week

This position reviews loan documentation for complex commercial loan clients and books basic commercial loans. The incumbent supports growth and servicing of specialty lines, providing high‑quality customer service to internal and external clients.

• Review loan document packages, ensuring all documents are present.
• Identify and cite loan exceptions to communicate documentation issues.
• Interpret and book collateral for complex commercial loans.
• Book basic commercial loans, including lines of credit and bought participations.
• Identify contradictions in documentation/booking requests and seek resolution from RM or Credit Officer.
• Validate borrowing entities.
• Work in online, image‑enabled queues to ensure timely processing.
• Utilize dual‑monitor environment effectively.
• Support virtual team environment.
• Partner across sites and share best practices.
• Accurately identify and index task‑related documents.
• Answer basic customer questions and inquiries.
• Prioritize self and team work.
• Commit to continuous improvement.
• Research requests to appropriate conclusions and communicate results.
• Attend and participate in documentation and booking classes.
• Apply basic accounting principles.
• Consult with internal clients and use discretionary judgment for booking inquiries.
• Act as a team champion, assisting team members.
• Review and book the most complex loans, including restructured and non‑performing assets.
• Translate complex loan booking instructions.
• Collaborate with LOB and other operational areas to achieve common goals.
• Build a network of internal/external resources to help achieve goals.
• Take an active approach with clients in Sales and Credit Administration for problem resolution.
• Act as a trusted advisor with internal clients.
• Maintain thorough knowledge of legal rules.
• Lead Loan Services with a positive, motivating attitude.
• Evaluate workflow to maximize productivity.
• Identify process improvements to enhance customer relations and satisfaction.

• High School Diploma or equivalent.
• Knowledge of accounting principles.
• Ability to work under pressure and meet deadlines.
• Basic judgment and decision‑making ability.
• Strong understanding of loan documentation, regulations, loan accounting systems, monetary processing, and system maintenance.
• Proven customer service skills and strong work ethic.
• Proven analytical skills.
• Open‑minded and adaptable to new ideas in a changing environment.
• Expertise on accounting systems.
• Advanced knowledge of commercial loan documentation.
• Advanced knowledge of loan booking systems (commercial loan accounting and ancillary systems).
• Knowledge of credit policies, products, and compliance regulations.
• Strong verbal and written communication skills.
• Embraces high‑performing team concepts of empowerment, mutual success, and accountability.
• Maintain thorough understanding of legal rules.
• Ability to perform and participate in process and product projects.

• Laser Pro Lending
• Auto Loan Booking
• Doc Log
• Windows and MS Office (Word, Excel)
• Lotus Notes
• CLS
• Hogan
• ALS Negotiable Collateral Database
• Key Net / Key for Business / Key Bulletins
• Basic internet comprehension
• Credit Write‑Up Approval (CWA) on RMW platform
• Small Business Underwriting (SBU)
• CRINT (Credit Interface with CWA and SBU)
• Obligor Database
• Loan IQ
• KVD (Key View Deluxe)

Base hourly rate: $20.67 – $31.25 per hour, plus incentive compensation (production, commission, or discretionary incentives). Here provides a list of benefits for which this position is eligible.

Key approaches to employee work spaces prioritize in‑office presence while offering flexible options when roles can be performed effectively in a mobile environment.

Key Corp is an Equal Opportunity Employer. Qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or other protected characteristics. For reasonable accommodations, contact