Ops Division Manager

Location:

4910 Tiedeman Road, Brooklyn, Ohio

Lead fraud solutions across products, client segments, and channels by reducing enterprise fraud risk, strengthening cross‑functional partnerships, and positioning the function as a trusted subject‑matter expert and strategic advisor across Key Bank. Serve as the primary representative of Fraud Solutions with enterprise partners and leadership while managing a high‑performing team of experienced fraud policy and risk management professionals accountable for payment platforms, lines of business, and transaction types.

• Deep fraud domain and banking experience, preferably with 5‑10 years within fraud & risk management.
• Experience across multiple fraud verticals:
  • Deposit Fraud
  • Clearing / Check Fraud
  • Funds Availability / Payments Fraud (Wires, ACH, Zelle, Bill Pay, etc.)
  • Card Fraud (Credit/Debit including Bust Outs)
  • Commercial Fraud (BEC, Treasury Payments, commercial servicing)
  • New Account/Onboarding Fraud (Synthetic, , KYC/KYB)
  • Both First‑ and Third‑Party Fraud typologies
• Strong policy governance and regulatory knowledge.
• Familiarity with risk policies (control requirements, escalation triggers, minimum standards) and regulations (Reg E, Reg Z, Reg CC, UDAAP, KYC/KYB, CIP, FCRA, FACTA, Red Flags, and ATO governance).

• Serve as a fraud policy and risk subject‑matter expert across the enterprise.
• Drive forward‑looking risk discussions versus reactive issue management in governance forums (e.g., Fraud Findings, MSIF discussions).
• Ensure fraud risks are clearly articulated in business terms (client impact, financial exposure, reputational risk).
• Directly influence upstream decisions (product design, servicing changes, vendor selection, fraud strategies, project selections) to prevent risk introduction.
• Build and maintain strong, proactive relationships with key partners across the enterprise.
• Proactively identify, elevate, and reduce systemic fraud exposure.
• Partner with second‑line partners to translate enterprise fraud‑risk principles into specific fraud policy requirements that align with Key’s risk appetite.
• Manage and develop a high‑performing team, ensuring capability building and role clarity.
• Own day‑to‑day oversight of direct reports across channels, lines of business, and products/transactions, ensuring high performance and quality.
• Provide timely and clear written updates for governance decks, monthly business reviews, and executive reporting.
• Prepare concise summaries of policy performance, adherence gaps, accomplishments, and upcoming priorities.
• Drive alignment across conflicting priorities (risk, revenue, operations).
• Actively engage in and contribute to the evolution of the fraud policy framework.
• Promote standardized approaches where appropriate (authentication, fraud holds, escalation triggers, operational processes).

• Be viewed by leadership as someone who sees risk before it materializes.
• Act as a “go‑to” expert for leadership, risk, compliance, and product teams, consistently elevating the right issues with clear recommendations.
• Demonstrate sound risk judgement and prioritization across competing risks.
• Business partners engage early for guidance, not just approvals, trusting decision‑making skills and expertise.
• Navigate and influence across verticals and silos without dependency on leadership escalation.
• Demonstrate enterprise thinking versus siloed thinking.

• Bachelor’s Degree (preferred).
• Equivalent experience (required).

The position is eligible to earn a base salary in the range of $ - $ annually, subject to various factors such as skills, experience, and geographic location. Compensation also includes eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives. Benefits are available to this position. Key has an approach prioritizing in‑office presence while providing flexible options when roles can be performed effectively remotely.

Job Posting Expiration Date: 07/28/2026

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status, or any other characteristic protected by law.

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