Consumer Loan Origination Support Specialist

Location:

4910 Tiedeman Road, Brooklyn Ohio (Hybrid, minimum 2 days in office per week after training).

Hours:

Monday–Friday 9am–6pm ET; 10am–7pm ET rotating approximately one week per month.

In a Financial Services Contact Center environment, the CLC Sales Support Associate processes new loan applications received from the Internet channel and acts as a liaison between the client and Underwriting Department to gather information necessary for credit decisions, resolve client inquiries, and ensure timely loan closeouts.

• Handle inbound and outbound calls to communicate application requirements and credit decisions, including approvals, declines, and counter offers.
• Manage end-to-end processing of loan applications, ensuring data accuracy and workflow efficiency.
• Assist clients by resolving issues and answering questions during the application process, offering solutions and directing them to appropriate resources.
• Provide expert guidance on escalated calls and complex client matters.
• Build and maintain strong relationships with new and existing clients while working virtually.
• Coordinate with branch offices to schedule closing appointments and ensure clients and branches are informed of approval conditions for prompt closings.
• Order necessary loan closing documents for scheduled appointments.
• Deliver exceptional client service adhering to bank policies, regulatory requirements, and internal procedures.
• Achieve individual performance goals and contribute to team success.
• Maintain registration and certification with the Nationwide Mortgage Licensing System and Registry.
• Demonstrate flexibility by supporting other teams during peak workloads or staff absences.

• E‑mailing customer correspondence.
• Back up other lines of business as needed.

• High School Diploma.
• Excellent written and oral communication skills.
• Strong organizational and time‑management skills.
• Knowledge of Microsoft Office utilities (Word & Excel).

• Associate or bachelor’s Degree.
• Financial Services background experience.
• Knowledge of Financial Products.
• Call Center and Customer Service experience.

• Adaptability.
• Quality orientation.
• Contributing to team success.
• Communication.
• Building customer loyalty.
• Initiating action.
• Conflict resolution – client focus.

• PC (keyboard & mouse).
• Phone with headset.

Classroom and on‑the‑job PC software training as needed. Systems: UJET, ACAPS, CE Desktop, Oracle Banking Platform, Key View Deluxe.

Base hourly rate: $18.75 – $25.00 per hour. Placement may vary based on skills, experience, and location. Incentive compensation may include production, commission, and/or discretionary incentives. Eligible benefits include health, dental, vision, retirement, and paid time off (see details at Key Corp benefits portal).

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing