Lead Specialist - CLC Service Team

Location:

4910 Tiedeman Road, Brooklyn Ohio

Location:

Hybrid

Hours:

8:00am - 5:00pm ET & team rotates working 11:30am - 8:30pm for 1 week. You will know about 2 months in advance- can switch weeks if needed

Job Summary The Lead Specialist on the Consumer Loan Center Servicing Team will service a variety of needs for the CLC department to insure timely processing of pending loan applications

Essential Functions Service inbound calls and chats from a variety of sources including, Key Bank branch sales professionals, Private Banking, other Key Bank’s LOB’s, customer attorneys, title company representatives.

Place outbound calls to retail partners to assist in getting applications to closing.

Effective oral and written communications with sales professionals, customers and others regarding application status and requirements.

Complete a variety of Service Requests for existing accounts including block releases, POA’s, third party subordinations, and other miscellaneous service requests.

Complete required Compliance checks for non-borrowing signers in accordance with established guidelines of Key Bank’s CIU department.

Ability to formulate innovative resolutions or authorize expectations within authority based on total client profile.

Review of ACAPS/Oracle screens to verify accurate information is captured for correct and accurate underwriting and loan documentation.

Complete other miscellaneous job functions as assigned by Management.

Education High School Diploma or GED (required)
Bachelor's Degree or equivalent experience (preferred)
Work Experience Minimum 2 years of Consumer Lending/Mortgage operations and processing or branch banking experience (preferred)
Skills Excellent customer service skills.

Excellent interpersonal and written/verbal communication skills.

Ability to manage multiple priorities.

Ability to work efficiently and accurately in a fast paced environment.

Familiarity with consumer loan products.

Detail oriented.

Skilled in use of MS Windows and related Office products.

Must possess excellent time management problem solving skills.

Core Competencies All Key Bank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please  for a list of benefits for which this position is eligible.

Key has implemented an approach to employee work spaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/21/2026 Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing